Integrate your e-commerce solution with Quicktalk to better respond to your customer calls
Synchronize contacts between your directory and the database of your ecommerce software using the native integration. As a result, information from your e-commerce solution is added to your call log.
During an incoming call, the customer information of your e-commerce solution is displayed on the screen including the order history.
Ecommerce Integration FAQ
Quicktalk offers native integrations with most ecommerce solutions. If the solution you use is one of them, it's very simple, in a few clicks from the Quicktalk dashboard, set up the integration and benefit from all the associated features.
When telephone support is integrated with your ecommerce solution, it becomes ten times more efficient. You can view all of your customers' information with each customer call, allowing you to provide a better and faster response.
CTI (Computer Telephone Integration) integrations connect a company's telephone system to a computer program. The integration of your ecommerce solution with your Quicktalk telephone is a CTI integration.
