Customize how and when to send calls to different users with an easy to use interface. Set up is simple. No technical skills reuqired.
Calls can ring users simultaneously, everyone see's the incoming call at the same time until someone answers. Calls can also cascade or ring one user for a certain time and then move onto another in a specific order or randomly until someone answers.
Calls can be answered on your computer and mobile when you're on the go. Should everyone be on the line already, you can keep customers on the line with hold music until a user is free. Otherwise there's a dedicated business voicemail with email notifications so you can call clients back quickly.
Call Distribution FAQ
If you receive a call while your team members are on the line, the caller will be put on hold until someone is available to handle the call
From your call log, consult your call statistics and observe the origin of your number of missed calls on the different services and redirections. Adapt your switchboard accordingly in a few clicks.
View your team's live calls and switchboard queue from the Quicktalk interface to identify inefficiencies and improve customer service.
