Experience the ultimate match: Zoom Phone vs. Grasshopper. Uncover the perfect phone system for your business. Let the battle commence!
Known worldwide for video conferencing, Zoom introduces Zoom Phone: a cloud-based communication system accessible in 47 countries via 3 plans. Tailored for global enterprises and remote teams, Zoom Phone enables smooth voice/video calls, conferences, messaging, and more.
Presenting Grasshopper: Your affordable professional phone solution. Designed for entrepreneurs and small businesses, it delivers unlimited USA and Canada calls/texts, call queue management, extensions, and more. Plans based on phone and extension numbers.
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Along with a desktop app, Zoom Phone services can be accessed through configured desk phones.
As with ZoomPhone, calls can be made and received through a Grasshopper desktop app.
Inbound and outbound calls can be managed through a Zoom Phone app for Android and iOS devices.
Like ZoomPhone, Grasshopper allows all plan subscribers to make and receive calls through a mobile app.
Zoom Phone subscribers have the choice to route incoming calls through IVR menus or auto attendants.
Varied call routing options are available to ZoomPhone and Grasshopper subscribers. A Ruby receptionist service add-on pack is available for all Grasshopper service users.
Businesses can upload custom greetings and hold messages for incoming calls. Alternatively, they can pick from the options available on the Zoom Phone library. 1. Go to Settings and click on Call Handling 2. Upload a new message from the Add Audio option or choose from existing audio files in the library
Like ZoomPhone. Grasshopper gives subscribers the option of customizing greetings. To customize greetings, you can upload a recorded message, record through the phone or computer or have your script professionally recorded for an additional fee.
With Zoom Phone, all inbound and outbound calls can be monitored live for quality control and compliance. Call monitoring services include listening to live calls, whispering to company agents, joining conversations and taking over calls if required.
Like ZoomPhone, Grasshopper does not include live call monitoring features in its plans. However, it does have a few other helpful features. Voicemail messages are transcribed and can be read from email inboxes. This allows agents to prioritize responses and resolve queries faster. If an agent is unable to solve a query while on call, he/she can forward the call to a supervisor or another agent. Grasshopper also includes reports on KPIs such as average call length and call type.
All incoming and outgoing calls made by Zoom Phone interfaces can be monitored by supervisors for call quality. For compliance requirements, this feature is disabled by default and must be manually switched on. Call monitoring options include listening to live calls without either call participant’s knowledge, coaching agents through a call without the other person’s knowledge, joining a call and taking it over. A call can be monitored only by 1 supervisor at a time. Calls can also be recorded.
In contrast to ZoomPhone, Grasshopper plans do not include the ability to record incoming or outgoing calls.
Outbound calls made by Zoom Phone metered plan subscribers are billed at a per minute rate. Rates are specified for 150+ countries according to the location of the number being called. For example, calls to landline numbers in Bhutan are billed at a $0.1257 per minute rate while calls to mobile numbers in the same location are billed at $0.1025 per minute. The Unlimited plan extends the unlimited calling option to outbound calls to numbers in the USA and Canada. Calls to 19 other countries may also be included with an optional add-on pack. Other calls are billed according to a location-specific per minute rate.
Unlike ZoomPhone, Grasshopper includes calls to certain locations in all plans. While calls within the USA and Canada are mostly included in Grasshopper plans, international calls are billed additionally. For example, calls to Madrid are billed at a 4¢ per minute rate while calls to Paris are billed at a 5¢ per minute rate.
You can set up a Zoom Phone account on the website with a short, easy sign-up process. You can port your existing number or get a new number for your Zoom Phone account. The account can then be accessed through a desktop or mobile application or IP desk phones. These desk phones can be purchased online on the Zoom Phone website.
ZoomPhone and Grasshopper follow similar account creation strategies. Subscribers can set up Grasshopper accounts by porting their existing numbers to the platform or getting a new phone number. You can get a local or toll-free number. Once the account has been set up, you can access Grasshopper services from a free smartphone/desktop app. You can also use a landline phone once the calling card has been registered and activated for use.
