Vonage vs GoogleVoice: Which one is the best for your business?

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Learn more about Vonage and GoogleVoice alternatives

Independent contact center solution, Vonage vs telephony solution integrated with Google Workspace, Google Voice

You can create an account with Dialpad from the website and use the Dialpad services by downloading the application to your smartphone or desktop. This account can be set up with a new number or you can port your existing number. Dialpad also supports certain IP desk and room phones by Obihai, Polycom and Yealink. These devices and adapters can be purchased from the admin settings on your Dialpad dashboard or from brand retailers.

Like Vonage, Google Voice is a VoIP service provider that helps businesses of all sizes improve their internal and outbound communication. This service is available in 14 countries. Businesses wanting to subscribe to Google Voice can choose one of 3 plans with a monthly subscription. These plans include a range of communication and collaboration features such as voice and video calling, text messaging, voicemail transcription, etc. Accounts can be accessed through a smartphone app, supported desk phones and a web browser.

Low cost plans with Google voice vs overall better features from Vonage

The Mobile monthly subscription plan is priced at $19.99 per line. This plan is inclusive of unlimited domestic calling and team messaging. Subscribers can use mobile or desktop apps for the same.
Priced at $29.99 per line per month, upgrading to the Premium plan gives Vonage subscribers access to all the Mobile plan features as well as CRM integration, the ability to hold unlimited meetings with up to 100 participants each and call routing through a multi-level auto attendant.
Favored for its productivity features, the Advanced plan is priced at $39.99 per month per line. The exclusive features included in the plan range from on-demand call recording to group calls.

GoogleVoice is more budget friendly when compared with Vonage.
Businesses can subscribe to the Google Voice Starter plan by paying $10 per user per month. This can be used by a team of up to 10 people in 10 locations. It includes features such as voicemail transcription, call forwarding, Google app integration and more.
A $20 monthly subscription fee gives businesses access to the Google Voice Standard plan. This can be used by the entire team. It includes a number of features such as multi-level auto attendant and ad-hoc call recording as well as all the features of the Starter plan.
Priced at $30 per user per month, the Premier plan is inclusive of all the Standard plan features as well as exclusive features like automatic call recording and advanced call reports.

What is the best business phone system between Vonage and GoogleVoice?

phone system for small business

Multiple connectivity options for in-office use

Businesses can use the Vonage desktop app for internal and external communication. Some plans also include IP deskphone support.

As with Vonage, subscribers can access Google Voice services through supported desk phones or a web application.

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Vonage and Google Voice apps compatible with most mobile phones

Smartphones apps are available to all Vonage subscribers to keep them connected on the go.

Similarity between Vonage and GoogleVoice is evident as both allow subscribers using an Android or iOS device to use a free app to access their services.

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Auto attendant availability puts Vonage in the lead

The Vonage Mobile plan does not include an Auto Attendant feature. Premium and Advanced plan subscribers can route incoming calls through a multi-level auto attendant.

Vonage and GoogleVoice plans offer similar auto attendant access.
Subscribing to the Starter plan does not include access to the auto attendant or IVR feature. Customized routing through a multi-level auto attendant is available to Standard and Premier plan subscribers.

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Options to customize recorded greetings available with both Vonage and Google Voice

Virtual receptionist greetings as well as greetings for extensions, call groups and call queues can be customized from the Vonage dashboard.
Step 1: Sign in with admin access.
Step 2: Choose the phone system from the menu and the feature.
Step 3: Click on the upload button to upload a prerecorded message or record a new message.

Vonage and GoogleVoice take a similar approach to customizing greetings. Options to customize greetings are available on the web browser and Google Voice app.
Step 1: Open the Google Voice settings menu.
Step 2: Click on Voicemail greetings.
Step 2: Select Record to start recording your message.

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Universal call management features from Vonage vs tiered options from Google Voice

The Vonage dashboard gives system administrators an easy view of account extension statuses. They can see who is busy on a call, which extensions are idle and which are unavailable. The dashboard also offers access to call logs, caller ID information, call times, etc. While call whispering and call barge facilities are unavailable, agents can easily add supervisors to a call and transition to a 3-way conference call. In addition, voicemail transcriptions can be accessed through your email inbox. This helps prioritize responses and keeps messages from being missed out.

Like Vonage, a Google Voice Starter plan subscription is inclusive of call logs and records on call usage as well as access to voicemail transcription. They can also transfer calls from one user to another or to a supervisor to quicken query resolution.
Businesses subscribing to the Standard plan can search for specific conversations from their calls, text messages and voicemail records through the eDiscovery feature. Agents can also record incoming and outgoing calls as and when required.
The Google Voice Premier plan includes all the features of the Starter and Standard plans as well as automatic call recording and access to advanced call reports.

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Option for add on call recording feature gives Vonage a slim advantage

The Mobile and Premium plans do not include call recording but it is available as an add-on pack. This feature is included in the Advanced plan but is limited to 15 hours of recording.

The availability of add-on call recording packs gives Vonage users a marginal edge over GoogleVoice.
The Google Voice starter plan does not include call recording. It can be activated on an ad-hoc basis for Standard plan users. Premier plan subscribers can avail of automatic call recording.

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Google Voice gain a slim lead as Vonage users require add on pack for international calling

Subscribers can make unlimited calls to numbers in the USA and Canada. Add-on packs with varying call minutes are available for international calling.

There are similarities and differences between Vonage and GoogleVoice on international calling.
Plans by Google Voice include calls to the USA and Canada and calls between Google Voice accounts. Per minute rate for international calls depends on the location. For example, calls to Argentina are billed at $0.02 per minute.

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Online account creation and role allotment easy to follow steps for both systems

Businesses can create Vonage accounts online. User roles and extension numbers can also be defined online. One of the differences between Vonage and other VoIP service providers is that Vonage allows businesses to choose when they want to activate their accounts. This can be done at any time within 45 days of creating the account. These accounts can be accessed through smartphone or desktop apps. Premium and Advanced plan subscribers can also access Vonage services through their own IP desk phones or desk phones ordered through Vonage.

Vonage and GoogleVoice have similar account creation processes.
Google Voice accounts can be set up from a web browser or app with your existing Google account. All subscribers can access their accounts from browser extensions as well as smartphone applications and desk phones with Obi Edition firmware.