Vonage vs GoogleVoice: Which one is the best for your business?

October 10, 2023
phone system for small business

Prepare for a clash of features: Vonage vs. Google Voice. Determine the best phone system for your business. Let the duel commence!

Embrace the future of communication with Vonage. Their cloud-based platform fuses voice, video, and text into 40+ features, empowering global connections and remote collaboration. Experience contact center solutions and programmable APIs across three user-oriented plans.

However, on the flip side, we have Google Voice: VoIP finesse for businesses in 14 countries. Connect with ease via web, mobile, or desk phones. Seamlessly blend with Google apps. Voice, video, and more, paired with texts, voicemail transcriptions. Discover their three plans.

Compare Vonage and GoogleVoice plans and features

How many users do you need?

Vonage Googlevoice
Pick up plan
Price for users /month /month
Key features
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Pros and Cons
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Low cost plans with Google voice vs overall better features from Vonage

The Mobile monthly subscription plan is priced at $19.99 per line. This plan is inclusive of unlimited domestic calling and team messaging. Subscribers can use mobile or desktop apps for the same. Priced at $29.99 per line per month, upgrading to the Premium plan gives Vonage subscribers access to all the Mobile plan features as well as CRM integration, the ability to hold unlimited meetings with up to 100 participants each and call routing through a multi-level auto attendant. Favored for its productivity features, the Advanced plan is priced at $39.99 per month per line. The exclusive features included in the plan range from on-demand call recording to group calls.
phone system for small business

GoogleVoice is more budget friendly when compared with Vonage. Businesses can subscribe to the Google Voice Starter plan by paying $10 per user per month. This can be used by a team of up to 10 people in 10 locations. It includes features such as voicemail transcription, call forwarding, Google app integration and more. A $20 monthly subscription fee gives businesses access to the Google Voice Standard plan. This can be used by the entire team. It includes a number of features such as multi-level auto attendant and ad-hoc call recording as well as all the features of the Starter plan. Priced at $30 per user per month, the Premier plan is inclusive of all the Standard plan features as well as exclusive features like automatic call recording and advanced call reports.
phone system for small business

A step-by-step comparison between Vonage and GoogleVoice

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Multiple connectivity options for in-office use

Businesses can use the Vonage desktop app for internal and external communication. Some plans also include IP deskphone support.

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As with Vonage, subscribers can access Google Voice services through supported desk phones or a web application.

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#2 Manage Your Calls On The Go

Vonage and Google Voice apps compatible with most mobile phones

Smartphones apps are available to all Vonage subscribers to keep them connected on the go.

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Similarity between Vonage and GoogleVoice is evident as both allow subscribers using an Android or iOS device to use a free app to access their services.

phone system for small business

#3 Auto-attendant

Auto attendant availability puts Vonage in the lead

The Vonage Mobile plan does not include an Auto Attendant feature. Premium and Advanced plan subscribers can route incoming calls through a multi-level auto attendant.

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Vonage and GoogleVoice plans offer similar auto attendant access. Subscribing to the Starter plan does not include access to the auto attendant or IVR feature. Customized routing through a multi-level auto attendant is available to Standard and Premier plan subscribers.

phone system for small business

#4 Greetings Management

Options to customize recorded greetings available with both Vonage and Google Voice

Virtual receptionist greetings as well as greetings for extensions, call groups and call queues can be customized from the Vonage dashboard. Step 1: Sign in with admin access. Step 2: Choose the phone system from the menu and the feature. Step 3: Click on the upload button to upload a prerecorded message or record a new message.

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Vonage and GoogleVoice take a similar approach to customizing greetings. Options to customize greetings are available on the web browser and Google Voice app. Step 1: Open the Google Voice settings menu. Step 2: Click on Voicemail greetings. Step 2: Select Record to start recording your message.

phone system for small business

#5 Call Tracking

Universal call management features from Vonage vs tiered options from Google Voice

The Vonage dashboard gives system administrators an easy view of account extension statuses. They can see who is busy on a call, which extensions are idle and which are unavailable. The dashboard also offers access to call logs, caller ID information, call times, etc. While call whispering and call barge facilities are unavailable, agents can easily add supervisors to a call and transition to a 3-way conference call. In addition, voicemail transcriptions can be accessed through your email inbox. This helps prioritize responses and keeps messages from being missed out.

phone system for small business

Like Vonage, a Google Voice Starter plan subscription is inclusive of call logs and records on call usage as well as access to voicemail transcription. They can also transfer calls from one user to another or to a supervisor to quicken query resolution. Businesses subscribing to the Standard plan can search for specific conversations from their calls, text messages and voicemail records through the eDiscovery feature. Agents can also record incoming and outgoing calls as and when required. The Google Voice Premier plan includes all the features of the Starter and Standard plans as well as automatic call recording and access to advanced call reports.

#6 Call Recording

Option for add on call recording feature gives Vonage a slim advantage

The Mobile and Premium plans do not include call recording but it is available as an add-on pack. This feature is included in the Advanced plan but is limited to 15 hours of recording.

phone system for small business

The availability of add-on call recording packs gives Vonage users a marginal edge over GoogleVoice. The Google Voice starter plan does not include call recording. It can be activated on an ad-hoc basis for Standard plan users. Premier plan subscribers can avail of automatic call recording.

#7 Call Billing

Google Voice gain a slim lead as Vonage users require add on pack for international calling

Subscribers can make unlimited calls to numbers in the USA and Canada. Add-on packs with varying call minutes are available for international calling.

There are similarities and differences between Vonage and GoogleVoice on international calling. Plans by Google Voice include calls to the USA and Canada and calls between Google Voice accounts. Per minute rate for international calls depends on the location. For example, calls to Argentina are billed at $0.02 per minute.

#8 Activation

Online account creation and role allotment easy to follow steps for both systems

Businesses can create Vonage accounts online. User roles and extension numbers can also be defined online. One of the differences between Vonage and other VoIP service providers is that Vonage allows businesses to choose when they want to activate their accounts. This can be done at any time within 45 days of creating the account. These accounts can be accessed through smartphone or desktop apps. Premium and Advanced plan subscribers can also access Vonage services through their own IP desk phones or desk phones ordered through Vonage.

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Vonage and GoogleVoice have similar account creation processes. Google Voice accounts can be set up from a web browser or app with your existing Google account. All subscribers can access their accounts from browser extensions as well as smartphone applications and desk phones with Obi Edition firmware.

phone system for small business
All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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