Prepare for a clash of features: Vonage vs. Google Voice. Determine the best phone system for your business. Let the duel commence!
Embrace the future of communication with Vonage. Their cloud-based platform fuses voice, video, and text into 40+ features, empowering global connections and remote collaboration. Experience contact center solutions and programmable APIs across three user-oriented plans.
However, on the flip side, we have Google Voice: VoIP finesse for businesses in 14 countries. Connect with ease via web, mobile, or desk phones. Seamlessly blend with Google apps. Voice, video, and more, paired with texts, voicemail transcriptions. Discover their three plans.
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Businesses can use the Vonage desktop app for internal and external communication. Some plans also include IP deskphone support.
As with Vonage, subscribers can access Google Voice services through supported desk phones or a web application.
Smartphones apps are available to all Vonage subscribers to keep them connected on the go.
Similarity between Vonage and GoogleVoice is evident as both allow subscribers using an Android or iOS device to use a free app to access their services.
The Vonage Mobile plan does not include an Auto Attendant feature. Premium and Advanced plan subscribers can route incoming calls through a multi-level auto attendant.
Vonage and GoogleVoice plans offer similar auto attendant access. Subscribing to the Starter plan does not include access to the auto attendant or IVR feature. Customized routing through a multi-level auto attendant is available to Standard and Premier plan subscribers.
Virtual receptionist greetings as well as greetings for extensions, call groups and call queues can be customized from the Vonage dashboard. Step 1: Sign in with admin access. Step 2: Choose the phone system from the menu and the feature. Step 3: Click on the upload button to upload a prerecorded message or record a new message.
Vonage and GoogleVoice take a similar approach to customizing greetings. Options to customize greetings are available on the web browser and Google Voice app. Step 1: Open the Google Voice settings menu. Step 2: Click on Voicemail greetings. Step 2: Select Record to start recording your message.
The Vonage dashboard gives system administrators an easy view of account extension statuses. They can see who is busy on a call, which extensions are idle and which are unavailable. The dashboard also offers access to call logs, caller ID information, call times, etc. While call whispering and call barge facilities are unavailable, agents can easily add supervisors to a call and transition to a 3-way conference call. In addition, voicemail transcriptions can be accessed through your email inbox. This helps prioritize responses and keeps messages from being missed out.
Like Vonage, a Google Voice Starter plan subscription is inclusive of call logs and records on call usage as well as access to voicemail transcription. They can also transfer calls from one user to another or to a supervisor to quicken query resolution. Businesses subscribing to the Standard plan can search for specific conversations from their calls, text messages and voicemail records through the eDiscovery feature. Agents can also record incoming and outgoing calls as and when required. The Google Voice Premier plan includes all the features of the Starter and Standard plans as well as automatic call recording and access to advanced call reports.
The Mobile and Premium plans do not include call recording but it is available as an add-on pack. This feature is included in the Advanced plan but is limited to 15 hours of recording.
The availability of add-on call recording packs gives Vonage users a marginal edge over GoogleVoice. The Google Voice starter plan does not include call recording. It can be activated on an ad-hoc basis for Standard plan users. Premier plan subscribers can avail of automatic call recording.
Subscribers can make unlimited calls to numbers in the USA and Canada. Add-on packs with varying call minutes are available for international calling.
There are similarities and differences between Vonage and GoogleVoice on international calling. Plans by Google Voice include calls to the USA and Canada and calls between Google Voice accounts. Per minute rate for international calls depends on the location. For example, calls to Argentina are billed at $0.02 per minute.
Businesses can create Vonage accounts online. User roles and extension numbers can also be defined online. One of the differences between Vonage and other VoIP service providers is that Vonage allows businesses to choose when they want to activate their accounts. This can be done at any time within 45 days of creating the account. These accounts can be accessed through smartphone or desktop apps. Premium and Advanced plan subscribers can also access Vonage services through their own IP desk phones or desk phones ordered through Vonage.
Vonage and GoogleVoice have similar account creation processes. Google Voice accounts can be set up from a web browser or app with your existing Google account. All subscribers can access their accounts from browser extensions as well as smartphone applications and desk phones with Obi Edition firmware.
