Witness a clash of giants: RingCentral vs. Vonage. Determine the ultimate communication solution for your business. Let the battle unfold!
Meet RingCentral: The cloud phone system transforming communication across industries. Merge calls, messages, video, faxes onto one platform. Explore 4 plans, 4 contact center options, and exclusive video communication plans.
Shifting our gaze to the opposite corner, we see Vonage, where communication evolves. Their cloud-based platform integrates voice, video, and text into 40+ features, enhancing global connectivity and remote collaboration. Explore contact center solutions and versatile APIs within three user-focused plans.
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Ringcentral subscribers can access their accounts and make and receive calls through desktop apps for Windows and Mac devices, a web browser or certain desk phones.
RingCentral and Vonage services can be accessed through desktop apps for Mac and Windows devices. Premium and Advanced plan subscribers can also make and receive calls through IP desk phones.
Remote agents can use Ringcentral apps for Android and iOS devices to make and receive calls.
As with RingCentral, smartphone users can download a free Vonage app and use the same to handle calls and access other features.
Auto attendant facility is not included in the RingCentral Essential plan. However, the Standard and Premium plans include a multi-level auto attendant facility with the option of customizing greetings and call menus to route incoming calls.
Vonage offers a more universal call routing feature as compared to RingCentral. Mobile plan subscribers can route calls through a virtual receptionist. The Premium and Advanced plans are inclusive of a multi-level auto attendant to route incoming calls.
Anyone in an admin role can customize company greetings for incoming calls. This will be played for all inbound calls during the company’s operational hours. Step 1. Click on the Review Company Call Flow menu from the Company set up section in the navigation bar. Step 2. Click on the Record button and customize the greeting by recording a message or uploading a pre-recorded message.
Custom greetings are a feature common to RingCentral and Vonage. All Vonage plans include customized greetings for virtual receptionists, call groups, call queues and extensions. Step 1: Login as admin. Step 2: Click on "phone system" and then the feature for which the greeting is to be set. Step 3: Upload a recorded message or record a new message.
Call monitoring for RingCentral Essentials plan subscribers is limited to accessing voicemail transcriptions and read previews of the same in your email inbox. Calls can be transcribed in English, Spanish, French and German. Upgrading to the Standard plan gives you additional access to call analytics reports. These reports give supervisors a holistic view of the numbers of calls made and received as well as other KPIs like call duration. RingCentral Premium as well as Standard plan subscribers can monitor live calls through desk phones that support presence and desktop applications. Mobile applications do not support this feature. Call monitoring facilities offered by RingCentral include listings to live calls, call whispers, call barging and call takeovers.
RingCentral offers more advanced call monitoring features as compared to Vonage. The admin dashboard gives team supervisors an easy way to monitor calls and agents. They can see when agents are free or busy, when their extensions are ringing and when they are unavailable for calls. They can also see reports on caller IDs and call times. If agents require help with query resolution, they can bring supervisors onto a live call and transition to 3-way conference calls. In addition, messages for calls sent to voicemail are transcribed and sent via email.
Call recording is available only to RingCentral Standard and Premium plan subscribers. This feature is automated for Premium plan subscribers and available on-demand to Standard plan subscribers.
As with RingCentral, call recording is included only in the Vonage Advanced plan. Here too it is limited to 15 hours. Mobile and Premium plan subscribers can get an add-on call recording pack if required.
Calls to numbers within the USA and Canada are included in the plan subscriptions. Calls to other numbers are billed as per usage according to a location-specific per minute rate. For example, calls to mobile phone numbers in Hong Kong are billed at $0.039 per minute while calls to India are billed at $0.059 per minute.
While both RingCentral and Vonage plans are exclusive of international call minutes, billing is different for both. International calling packs are available for Vonage subscribers to make calls to numbers outside the USA and Canada. These vary according to destination and call minutes.
A Google account or existing email address can be used to set up RingCentral accounts through the web browser. The dashboard can also be used to define user extensions and create custom call handling rules, etc. Once the account is created, RingCentral services can be accessed through smartphone or desktop applications for Android, iOS, MAC and Windows devices or certain IP desk phones. You can use your own devices or buy a new deskphone from RingCentral. The options available include cordless, receptionist and conference phones.
Accounts can be activated online for both RingCentral and Vonage subscribers. Anyone wanting to subscribe to a Vonage plan can pay an initial subscription fee and create an account online. This account can be activated there and then or delayed for up to 45 days. They can then configure extensions, define user roles, etc. Once the account is activated, users can access Vonage services through a smartphone or desktop app. Premium and Advanced plan subscribers can also use IP desk phones to make and receive calls. IP desk phones that support these services can be purchased on the Vonage website.
