Explore the rivalry: RingCentral vs. Phone.com. Determine the best communication solution for your business. Let the duel commence!
Introducing RingCentral: The cloud phone system redefining communication for businesses of any size. Consolidate calls, messages, video and faxes on a unified platform. Choose from 4 plans, 4 contact center options, and exclusive video communication plans.
Stepping into the ring from a different angle, Phone.com: The ultimate business phone platform. Calls, video, conferences, messages, and faxes simplified and budget-friendly, ideal for small and growing businesses. Discover call management, productivity features, and more with three monthly plans.
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The key interfaces available for Ringcentral users to make and receive calls are web browsers, desktop apps and IP desk phones
RingCentral and Phone.com offer multiple interface options for office calling. Desktop apps on laptops and desktops with a working internet connection or supported desk phones can be used to make and receive calls with Phone.com.
Businesses can access Ringcentral services through an app for android and iOS devices
Similar to RingCentral, a free Phone.com smartphone app can be used to handle calls.
Call routing through IVR/ auto attendant is not available to RingCentral essential plan subscribers. Upgrading to the Standard or Premium plans gives you access to customized greetings and a multi-level auto-attendant that can route incoming calls based on caller keystroke responses.
The limited access to call routing features puts RingCentral at a disadvantage when compared to Phone.com. An IVR menu can be customized to direct incoming calls to relevant departments.
Rather than answer callers with a default greeting, RingCentral account admins can customize greetings. Step 1. Navigate to Review Company Call Flow menu from the Company set up section on the navigation bar. Step 2. Select edit, then Custom Greeting and Record. Messages can be recorded online or you can upload a recording.
RingCentral and Phone.com take a similar approach to customizing call greetings. Subscribers can create custom greetings from the phone.com app by using the text to speech function or uploading a recorded message. Step 1: Click on Settings and then Voicemail. Step 2: Type a message and use the text to speech option or upload a recorded message.
The RingCentral Essential plan is inclusive of voicemail transcriptions in English, French, German and Spanish. Transcription previews are available in email inboxes to minimize the risk of missing out on follow-ups. In addition to this, Standard plan subscribers can also get reports on call logs, call duration, number of calls made and received, etc. This plays an important role in assessing agent productivity. Live call monitoring is available to Standard and Premium plan subscribers. Team supervisors can listen in to live calls without either call participant’s knowledge, speak to the company agent while on call without the caller hearing, join a conversation or take it over. These services are available on RingCentral desktop applications and IP desk phones that support presence. They cannot be accessed through the RingCentral mobile app.
When it comes to advanced plans, RingCentral's live call monitoring feature puts it ahead of Phone.com. Basic plan subscribers can transfer calls from one agent to another or to a supervisor. Calls can also be forwarded as required. In addition, supervisors can assess call logs and manage moderator controls for all calls. Email notifications for new voicemails minimize the risk of missing out on these messages. In addition to the call monitoring facilities included in the Basic plan, the Plus plan subscribers get access to voicemail transcriptions. This makes it easier to read these messages. The Pro plan gives subscribers access to account-wide snapshots with details such as call duration, directions, etc. for all new and returning calls along with all the features of the Basic and Plus plans. Incoming calls can be directed to agents based on the caller and the time of day. Calls can also be recorded and analyzed at a later time.
Automatic call recording is a feature available exclusively with the RingCentral Premium plan. However, it is available on-demand in the Standard plan.
As with RingCentral, call recording is a limited access feature in Phone.com plans. Basic and Plus plan subscribers can record calls with an add-on $8 monthly fee. The Pro plan includes call recording.
Calls made to any number outside the USA and Canada are billed according to usage. Rates are predetermined according to location and number type. For example, calls to India are billed at $0.059 per minute while calls to landlines in Australia are billed $0.039 per minute and calls to mobile phones in the same country are billed $0.18 per minute.
For businesses with an audience mainly in the USA and Canada, RingCentral offers more value for money as compared to Phone.com. The Basic plan is inclusive of limited calls to numbers in the USA and parts of Canada. Calls beyond this limit are charged a $0.039 per minute rate. Plus and Pro plans are inclusive of unlimited calls to the USA and Canada. Calls to international locations are billed at country-specific rates.
Once you have chosen a RingCentral plan, you can set up your account online with an email address or your Google account. Once an account is created, user extensions, call handling rules, etc. can be customized from the RingCentral dashboard. Users can then login to their accounts on RingCentral apps or use IP desk phones to make and receive calls. RingCentral apps are available for all smartphone, laptop and desktop devices. When it comes to IP desk phones, you can pick devices from the market or order desktop, cordless, receptionist, conference and other deskphone devices from the RingCentral website.
As with RingCentral, irrespective of the plan chosen, accounts can be created from the Phone.com website or desktop application. User roles can be set in place and managed from the dashboard. Once accounts are activated, calls can be made and received from smartphone and desktop apps, a web browser extension or supported desk phones. A range of pre-provisioned, ready-to-use VoIP phones can be purchased directly from Phone.com.
