RingCentral vs Grasshopper: Which one is the best for your business?

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Learn more about RingCentral and Grasshopper alternatives

Modern business communication solutions; RingCentral vs Grasshopper

When you're looking for a cloud phone system, RingCentral is a name that’s sure to come up. This VoIP service provider allows businesses to communicate through voice and video calls, messages and faxes, all from the same interface. By unifying all communication channels, it makes it easier for the business to maintain control over internal and external communication. RingCentral packages its services such as team messaging, document sharing, app integrations, etc. into a video communication plan, 4 MVP (messaging, video, phone) plans and 4 contact center plans. These services are accessible through desktop and smartphone applications.

Like RingCentral, Grasshopper is a virtual phone communication platform that caters to the needs of startups and small businesses. It leverages VoIP technology to allow businesses to make and receive voice and video calls, exchange messages and access other features such as voicemail and call queue management. Grasshopper sets itself apart from other VoIP service providers by differentiating plans on the basis of the phone number and extensions provided. Additional phone numbers and extensions are available for all plans.

Budget-friendly and feature rich plans puts RingCentral ahead

Subscribers to the RingCentral Essential plan must pay $19.99 per user per month. This is inclusive of a business phone number or toll-free number and unlimited calls within the USA and Canada. This plan is limited to 20 users.
The RingCentral Standard plan and Premium plan have no limitation on the number of users. User license fees range between $22.99 and $27.99 per month for the Standard plan based on the number of users. This is inclusive of add-on features such as video meetings with up to 100 participants, quality-of-service reports, etc.
Upgrading to the Premium plan will cost businesses between $32.99 to $34.99 per user per month. As the number of users increases, the license fee reduces. This plan includes all the features of the Standard plan as well as automatic call recording, real time analytics and multi-site admin and management.

Grasshopper plans seem more expensive as compared to RingCentral.
For $28 per month, entrepreneurs can get a new local number with 3 extensions that can be used by the entire team. This plan is inclusive of features such as incoming call controls, virtual voicemail, call forwarding and custom greetings.
All the features of the Solo plan are available in the Partner plan. These are made accessible through 3 local/ toll free numbers with different area codes and 6 extensions.
If 3 numbers are not enough, you can subscribe to the Small Business plan and get 5 phone numbers and unlimited extensions.

What is the best business phone system between RingCentral and Grasshopper?

phone system for small business

Additional deskphone supports puts RingCentral ahead

Office agents can make and receive calls through Ringcentral apps for desktops and mobile devices as well as a web browser and supported desk phones.

With an interface similar to the RingCentral app, the Grasshopper desktop app can be used to handle calls and access other services.

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Mobile applications with similar features from both service providers

The Ringcentral app for iOS and Android devices can be used to make and receive voice and video calls.

Both RingCentral and Grasshopper business subscribers can handle calls through an app for Android and iOS smartphones.

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Comparable call routing options by RingCentral and Grasshopper

Only the RingCentral Standard and Premium plans include a multi-level auto attendant facility. Callers are greeted with customized messages and calls are routed based on their keystroke responses. This facility is not included in the Essential plan.

RingCentral and Grasshopper take different approaches to call routing. An add-on Ruby receptionist service pack can be used to route incoming calls.

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Comparative welcome greeting customization options by both service providers

RingCentral charges a per minute rate for all international calls to destinations other than the USA and Canada. This is dependent on the type of number being called and the destination. For example, calls to landline numbers in Bombay, India are billed at $0.059 per minute while calls to mobile numbers in Hong kong are billed at $0.039 per minute.

RingCentral and Grasshopper take comparable approaches to call greetings.
Grasshopper subscribers can upload a prerecorded message, record message online or have their script voiced and recorded professionally for an extra $75.

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Better call management options available with RingCentral

Live call monitoring is not available to RingCentral Essentials plan users. Instead, they can assess agent activity through voicemail transcriptions and previews that are delivered to your email inbox. This feature is available in English as well as French, Spanish and German.
The RingCentral Standard plan takes call monitoring a notch up with reports on call analytics. These reports provide a holistic view on call statistics such as call duration, the number of calls made and received and other KPIs.
Standard as well as Premium plan users can also monitor live calls. They can listen in to live calls, speak to agents without the other party hearing, join a call and make it a three-way call and takeover calls.

Grasshopper call monitoring features are comparable to those offered by the RingCentral essential plan. Supervisors cannot listen to live calls, guide agents, join calls or take them over. However, agents have the right and ability to forward calls to supervisors if they require help. Voicemail messages are transcribed and sent to subscribers through email. This helps them respond faster. Supervisors can also assess team productivity by studying reports on call analytics such as average call duration and call type.

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Availability of call recording facility in upgraded RingCentral plans puts it at an advantage

Only the RingCentral Premium plan includes automatic call recording. This feature can be manually enabled for calls made and received by Standard call subscribers and is not included in the Essential plan.

Though both starter plans do not include call recording, RingCentral scores over Grasshopper for advanced plans.
Call recording is excluded from all Grasshopper plans.

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International calls billed at additional per minute rates by both service providers

Apart from the monthly subscription, all RingCentral plan subscribers are billed for calls made to numbers outside the USA and Canada. Call rates depend on location and the type of number being called. For example, calls to India are billed at $0.059 per minute while calls to Costa Rica are billed $0.068 per minute.

As with RingCentral plans, outgoing calls to most numbers in the USA and Canada are included in the Grasshopper plans. International calls are billed on usage. For example, calls to Barcelona are billed at a 4¢ per minute rate while calls to Rome are billed at 51¢ per minute.

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Create accounts online to access RingCentral and Grasshopper services

The account creation process can be completed online by RingCentral subscribers. You can sign up with your existing email address or Google account. Once the initial sign up processes are done, you can define user extensions, call handling rules and more from the RingCentral dashboard. To make and receive calls, users can download and install the RingCentral app on their smartphones, laptops or desktops. Certain IP desk phones can also be used. Cordless, receptionist, conference desk phones are available with market retailers or from RingCentral.

RingCentral and Grasshopper have similar account creation procedures.
New Grasshopper accounts can be created on the Grasshopper website by porting an existing number or by choosing a new number. Once the account has been created, settings can be customized from the dashboard. Users can download and install the Grasshopper smartphone/ desktop app to make and receive calls. Landline phones can also be used once the calling card feature is registered and activated.