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Phone.com vs Openphone: Which one is the best for your business?
Learn more about Phone.com and Openphone alternatives
Comparing Phone.com and OpenPhone cloud communication platforms
Phone.com is a business phone platform that can be used for voice and video calling, conference calls, messages and faxes. It streamlines internal and external communication and makes it more affordable, especially for small and growing businesses. Phone.com offers a range of features to manage and control calls as well as boost team productivity. These services are available in the form of 3 monthly license plans. Premium features that are not included in these plans may be available at an additional price.
OpenPhone is often compared to Phone.com.
If you’re looking for an all-in-one phone system for business communication, OpenPhone is what you need. It combines communication through calls and text messaging and contact management in an application that can be accessed from multiple devices. Accounts can be created by porting existing numbers or getting a new number. Businesses can choose 1 of 3 plans based on the features required and budgets available. These plans are inclusive of calling features as well as productivity features like call recording, voicemail transcription, CRM integration and more.
Cheaper starter plans for business communication by Phone.com
The Phone.com Basic plan is priced at $11.99 per user per month and includes 500 pooled minutes for outgoing calls to the USA and certain parts of Canada, 50 standard voice features, video conferencing for up to 10 participants and automated attendants.
The Phone.com Plus plan priced at $15.99 per user per month includes all the features of the Basic plan as well as unlimited calling minutes to the USA and Canada, video conferencing for up to 25 participants, video recordings and voicemail transcriptions.
The Phone.com Pro plan is priced at $23.99 per user per month and includes many premium features such as live video streaming, call analytics, call recording and application integration.
At a glance, Phone.com plans seem cheaper than OpenPhone.
The Standard plan by OpenPhone is priced at $13 per user per month. This includes unlimited calls to numbers in the USA and Canada as well as other features such as call recording and shared contacts.
Paying $20 per user per month gives businesses access to the upgraded OpenPhone Premium plan. This is inclusive of all the Standard plan features as well collaborative and communication features such as IVR-based call routing and call analytics as well as simpler integrations.
What is the best business phone system between Phone.com and Openphone?
Easy desktop and deskphone support puts Phone.com and OpenPhone at par
Calls can be made and received with a desktop app on devices with a working internet connection or through a supported deskphone.
Phone.com and OpenPhone offer easy options for agents to stay connected on the go.
Subscribers have 2 main options available to access OpenPhone services – the web browser and desktop application.
Android and iOS Mobile applications available from both service providers
Calls can be made via android and iOS applications.
In the case of Phone.com and OpenPhone subscriptions, android and iOS users can use the OpenPhone smartphone app to make and receive calls.
Similar IVR options by Phone.com and OpenPhone
IVR menus can direct incoming calls to relevant agents depending on the responses keyed in.
8x8 and OpenPhone include similar call routing solutions in their plans.
IVR-based call routing is available to all OpenPhone subscribers. Standard plan subscribers can access basic IVR menus and route calls to internal/external numbers while Premium plan subscribers can route calls to internal/external numbers as well as voicemail. If the caller doesn’t make a choice, in the case of the Standard plan subscription, the menu is repeated. Premium plan subscribers have a choice of 7 actions to be taken.
Effortless options for greeting customization by Phone.com and OpenPhone
Greetings can be created from the phone.com app by uploading a recording or using the text to voice feature.
1. Select the voicemail tab from the settings menu.
2. Enter the text for the voicemail or record a custom message.
Phone.com and OpenPhone have similar options for customized greetings.
Subscribers with admin access to both OpenPhone plans can customize voicemail greetings from the mobile/desktop app.
Step 1: Choose My Phone Numbers from the admin dashboard.
Step 2: Pick a phone number.
Step 3: Go to the Voicemail section and select Change.
Step 4: Upload a recorded greeting or type your greeting and use the text to speech option.
Phone.com's voicemail transcription vs OpenPhone's automated responses
With the Phone.com Basic plan, users can transfer/ forward calls to other agents and supervisors or bring them onto a conference call if required. All call logs are available for later assessment. When calls are directed to voicemail, you will receive an email notification to ensure no message gets missed. Moderator controls are available for all calls.
In addition to all the features of the Basic plan, the Phone.com Plus plan also transcribes voicemail messages and sends them to your email inbox for easier accessibility. You can then choose to follow up with a call or message.
With the Phone.com Pro plan, you can get account-wide snapshots of all new and returning calls with details on call duration, directions, etc. Calls can be forwarded to other agents on the basis of the time of day or caller. You can also record calls for later analysis. These features are in addition to the features included in the Basic and Plus plans.
While Phone.com and OPenPhone plans exclude live call monitoring, they offer comparable alternatives.
Admin account holders for both OpenPhone plans can view activity across all phone numbers and user accounts. With the Premium plan, they can also access reports on how accounts are being used to assess productivity and support requirements.
Subscribers to both plans can create message templates. These can be used to respond quickly to calls, voicemails and text messages. They may also be scheduled for later delivery. Premium plan subscribers can also redirect calls to internal extensions or external phone numbers.
Included call recording feature gives OpenPhone the advantage
For the Basic and Plus plans, all recording is available for incoming and outgoing calls at an additional rate of $8 per month.
Call recording is included in the Pro plan.
While Phone.com offers limited access to call recording, OpenPhone makes it available in all plans.
All OpenPhone plans include call recording for incoming and outgoing calls. This can be automated or controlled manually.
Location based calling rates for international destinations by both service providers
For the Basic plan, calls to numbers in the USA and certain parts of Canada are included in the calling minutes provided. Once this limit is reached, calls are billed at $0.039 per minute. Calls to international destinations will be billed at country-specific rates.
For the Plus and Pro plans, free calls to the USA and Canada are unlimited. Calls to other international destinations will be billed at a per minute country-specific rate.
Unlike Phone.com plans, all OpenPhone subscribers can make unlimited calls to numbers across the USA and Canada. Other calls are billed at per-minute rates. For example, calls to Australia are billed at $0.05 per minute while calls to Beijing are billed at $0.04 per minute.
Easy to setup Phone.com and OpenPhone solutions
Your Phone.com account can be set up from the web browser or the desktop application. Once an account has been created, administrators can add and manage users from the dashboard. Browser extensions and mobile/ desktop applications are available to make and receive calls. In addition, Phone.com offers a range of pre-provisioned, ready-to-use VoIP phones that you can order from the Control panel. You can also use your own device if it meets certain criteria.
As with Phone.com, OpenPhone accounts can be created online.
You can create an OpenPhone account online by using your existing email address. The admin dashboard can be used to set user roles and assign numbers. Once activated, agents can make and receive calls through a web browser extension, smartphone app or desktop app. desk phones cannot be used.
All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 03/01/2023