Get ready for a duel: Ooma vs. Vonage. Uncover the ideal phone system for your business. Let the competition begin!
Presenting Ooma: Your all-inclusive business communication solution. Ooma provides VoIP services, communication hardware, and monthly plans with international calling, voice-to-text options, and more. Explore 50+ features, including call forwarding and virtual faxes.
Stepping into the ring from a different angle, we see Vonage, the cloud-powered marvel. Voice, video, and text harmonize in 40+ features, enriching global connections and seamless remote collaboration. Unveil contact center solutions and customizable APIs across three user-centric plans.
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Ooma services can be used via a desktop application or through supported desk phones.
Office connectivity is at par for Ooma and Vonage subscribers. In office communication can be managed through the Vonage desktop app. Premium and Advanced plan subscribers can also use certain IP desk phones.
Calls can be made and received through an app for Android and iOS devices.
Ooma and Vonage have similar accessibility.
A free smartphone app for call handling is available to all Vonage subscribers.
Businesses can set up a virtual receptionist with multi-level menus to direct callers to appropriate agents.
Ooma and Vonage offer similar call routing features.
In addition to the virtual receptionist services available to all Vonage subscribers, Premium and Advanced plan subscribers can also route calls through a multi-level auto attendant.
Set up is the same for all Ooma subscribers but access interfaces differ. Ooma allows businesses to port an existing number or get a new phone number. Essentials plan subscribers can use a chrome extension for laptops and desktops, analog phones or IP phones. Ooma has a wide range of IP phones available on the website. Subscribers can also download a free smartphone app for Android and iOS devices. Pro and Pro+ plan users have the added option of desktop apps.
As with Ooma, all incoming calls to Vonage accounts can be greeted by a custom message.
Step 1: Login as admin.
Step 2: Go to phone system > relevant feature.
Step 3: Click the record button to record a new message or the Upload message to upload a mp3 or .wav file of the recorded message.
The Ooma Essentials plan allows administrators and users to view a detailed breakdown of call logs from the application dashboard. Administrators can also export this as a CSV file. Further, voicemail messages can be routed to your email inbox for on-the-go listening. While the plan does not support call monitoring features like whisper, barge or takeover, you can initiate 3-way conversations with customers.
The Ooma Pro and Pro+ teams go a step further with transcribing voicemail messages and forwarding the same to your email inbox so you can prioritize follow ups.
Ooma and Vonage follow comparable strategies for call monitoring.
While traditional call monitoring like call listening, call whispering, etc. are not available in Vonage plans, admins can assess agents and calls from information available on their dashboards. They can see which agents are free, who is busy on a call and who is unavailable. They can also read caller ID and call time reports. Voicemail transcripts are available in email inboxes for easier access. Further, if agents need a supervisor’s help, they can turn any call into a 3-way conference call and include a third person.
Call recording facility is not available in the Essential plan.
All calls can be automatically recorded for Pro and Pro + plans.
Call monitoring is unavailable in the starter plans for both Ooma and Vonage.
Only the Advanced plan includes call recording. Users can record up to 15 hours of conversation. Mobile and Premium plan subscribers can get add-on call recording packs.
Apart from calling numbers in the USA (unlimited), you can make calls to international numbers by using an add-on international calling pack or a pay-as-you-go plan with country-specific call rates.
Ooma and Vonage take a comparable approach to international calls. Depending on the location and call minutes required, subscribers can buy add-on packs for international calling. Calls to numbers within the USA and Canada are included in the Vonage plans.
Ooma has a quick, simple business phone set up. You can get a new number or port your existing phone number and use Ooma services with analog phones, smart phones or IP phones. Wifi and IP phones are available on the Ooma website. A Chrome extension is also available for calling from laptops and desktops. In addition, Ooma Pro and Pro+ users can download Windows/Mac applications. Irrespective of the mode chosen, set up should not take more than a few minutes.
Like Ooma, Vonage gives businesses the ability to sign up for their services on the website. The account can be activated at the time of creating the account or at any time within the next 45 days. Administrators can then define user roles, manage permissions and other settings. Vonage services can then be accessed by users through an app on their smartphones, laptops or desktop devices. Premium and Advanced plan subscribers also have the option of using certain IP desk phones. A range of supported devices is available on the Vonage website.
