Ooma vs Vonage: Which one is the best for your business?

phone system for small business

Learn more about Ooma and Vonage alternatives

Weighing the pros and cons of business communication services by 8x8 and Vonage

Ooma is a business communication service provider that offers VoIP services as well as communication hardware. Their business phone systems for small businesses are structured in the monthly plans with a range of add on plans for international calling, voice to text conversion, number portability, etc. to suit varying business needs. Ooma business phone services include over 50 features such as call forwarding, virtual faxes, intercom, three-way calling, etc. Ooma standalone devices have the software pre-installed and are available as a plug and play solution.

When you're looking for a way to improve your business communication, Vonage is the name that’s sure to come up along with Ooma.
This cloud communication service provider allows businesses to use VoIP technology to converse through voice, video and text. These services along with 40+ other features are bundled in 3 business communication plans with a monthly user license fee. In addition, Vonage offers cloud contact center software and programmable communication APIs.

Comparative starter plans by Ooma and Vonage

The Ooma Essentials plan priced at $19.95 per user per month is inclusive of 50+ standard features linked to a local or a toll-free number. This is well suited to small businesses looking for cost-effective communication systems.
The Ooma Pro plan is priced at $24.95 per user per month and offers all the features of the Essentials plan as well as text messaging, video conferencing, call recording, voicemail transcriptions and other premium features.
The Ooma Pro + plan is the most advanced plan and is priced at $29.95 per user per month. It offers everything in the Pro plan along with integration to Salesforce and Microsoft Dynamics 365, call queueing, hot desking and other features.

Ooma and Vonage plans start at similar price points.
The starter plan by Vonage, the Mobile plan is priced at $19.99 per line per month. It is inclusive of unlimited calling within the USA.
For $29.99 per line per month, Vonage subscribers can upgrade to the Premium plan. This allows them to access all the Mobile plan features as well as others like CRM integration and multi-level auto attendant.
Vonage offers an Advanced plan with exclusive features such as on-demand call recording and visual voicemail for a monthly subscription fee of $39.99 per line. This also includes all the Premium plan features.

What is the best business phone system between Ooma and Vonage?

phone system for small business

Desktop and deskphone support offered by Ooma and Vonage

Ooma services can be used via a desktop application or through supported desk phones.

Office connectivity is at par for Ooma and Vonage subscribers. In office communication can be managed through the Vonage desktop app. Premium and Advanced plan subscribers can also use certain IP desk phones.

phone system for small business

Reliable mobile app connectivity from Ooma and Vonage

Calls can be made and received through an app for Android and iOS devices.

Ooma and Vonage have similar accessibility.
A free smartphone app for call handling is available to all Vonage subscribers.

phone system for small business

Better call routing options available from Ooma

Businesses can set up a virtual receptionist with multi-level menus to direct callers to appropriate agents.

Ooma and Vonage offer similar call routing features.
In addition to the virtual receptionist services available to all Vonage subscribers, Premium and Advanced plan subscribers can also route calls through a multi-level auto attendant.

phone system for small business

Access to online studios for customized greetings by both Ooma and Vonage

Set up is the same for all Ooma subscribers but access interfaces differ. Ooma allows businesses to port an existing number or get a new phone number. Essentials plan subscribers can use a chrome extension for laptops and desktops, analog phones or IP phones. Ooma has a wide range of IP phones available on the website. Subscribers can also download a free smartphone app for Android and iOS devices. Pro and Pro+ plan users have the added option of desktop apps.

As with Ooma, all incoming calls to Vonage accounts can be greeted by a custom message.
Step 1: Login as admin.
Step 2: Go to phone system > relevant feature.
Step 3: Click the record button to record a new message or the Upload message to upload a mp3 or .wav file of the recorded message.

phone system for small business

Vonage scores a narrow win over Ooma for more advanced call monitoring features

The Ooma Essentials plan allows administrators and users to view a detailed breakdown of call logs from the application dashboard. Administrators can also export this as a CSV file. Further, voicemail messages can be routed to your email inbox for on-the-go listening. While the plan does not support call monitoring features like whisper, barge or takeover, you can initiate 3-way conversations with customers.
The Ooma Pro and Pro+ teams go a step further with transcribing voicemail messages and forwarding the same to your email inbox so you can prioritize follow ups.

Ooma and Vonage follow comparable strategies for call monitoring.
While traditional call monitoring like call listening, call whispering, etc. are not available in Vonage plans, admins can assess agents and calls from information available on their dashboards. They can see which agents are free, who is busy on a call and who is unavailable. They can also read caller ID and call time reports. Voicemail transcripts are available in email inboxes for easier access. Further, if agents need a supervisor’s help, they can turn any call into a 3-way conference call and include a third person.

phone system for small business

Automatic call recording even if it is only for upgraded plans gives Ooma the advantage

Call recording facility is not available in the Essential plan.
All calls can be automatically recorded for Pro and Pro + plans.

Call monitoring is unavailable in the starter plans for both Ooma and Vonage.
Only the Advanced plan includes call recording. Users can record up to 15 hours of conversation. Mobile and Premium plan subscribers can get add-on call recording packs.

phone system for small business

Add on packs required for international calling with both Ooma and Vonage

Apart from calling numbers in the USA (unlimited), you can make calls to international numbers by using an add-on international calling pack or a pay-as-you-go plan with country-specific call rates.

Ooma and Vonage take a comparable approach to international calls. Depending on the location and call minutes required, subscribers can buy add-on packs for international calling. Calls to numbers within the USA and Canada are included in the Vonage plans.

phone system for small business

Similar steps for account setup by Ooma and Vonage

Ooma has a quick, simple business phone set up. You can get a new number or port your existing phone number and use Ooma services with analog phones, smart phones or IP phones. Wifi and IP phones are available on the Ooma website. A Chrome extension is also available for calling from laptops and desktops. In addition, Ooma Pro and Pro+ users can download Windows/Mac applications. Irrespective of the mode chosen, set up should not take more than a few minutes.

Like Ooma, Vonage gives businesses the ability to sign up for their services on the website. The account can be activated at the time of creating the account or at any time within the next 45 days. Administrators can then define user roles, manage permissions and other settings. Vonage services can then be accessed by users through an app on their smartphones, laptops or desktop devices. Premium and Advanced plan subscribers also have the option of using certain IP desk phones. A range of supported devices is available on the Vonage website.