Prepare for a clash of features: Nextiva vs. 8x8. Determine the best communication solution for your business. Let the duel unfold!
Discover Nextiva: Redefining business communication. Solid VoIP fuels smooth voice, video calls, conferences on mobile, web, desktop, or desk phones. Explore 3 plans and 4 contact center options.
And now, making their entrance on the opposing side 8x8: Your cloud-based business communication solution. Unify voice, video, text on one platform. Access unlimited calling, team messaging, call monitoring, analytics. Choose from 3 business communication plans and 3 contact center options.
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Businesses subscribing to Nextiva services can use a web browser interface, desktop app or IP deskphone to make and receive calls.
As with Nextiva, calls can be made and received through the web browser interface, desktop app or an IP deskphone.
Nextiva has a free app for Android and iOS devices that can be used to make and receive voice/ video calls and exchange messages.
With 8x8 as with Nextiva, subscribers can conduct all business communication through a simple smartphone app.
While Nextiva Essential plan subscribers can customize a phone menu to route incoming calls, Professional and Enterprise plan subscribers can route calls through a multi-level auto attendant system. They can set up as many submenus as required.
Nextiva and 8x8 have similar auto attendant capabilities. The X2 and X4 plan subscribers are not limited to a single menu and can customize multi-level menus to direct calls to the right extension in the shortest time.
Nextiva offers businesses the ability to customize call greetings. They can record and save their message as 8 or 16 bit .wav files and upload them to their Nextiva account. 1. Login to your Nextiva account with admin access. 2. Navigate to Sites from the main dashboard and then to the greeting section of the Auto attendant menu. 3. Upload your chosen file.
Both Nextiva and 8x8 give subscribers easy ways to customize greetings. Account admins can customize greetings from the admin console. Step 1. Login with admin access and select Auto Attendants. Step 2. Click on the edit button or a pencil icon. Step 3. Choose between Weekdays/ Holidays/ Alternate and Open Hours Menu/ Closed Hours Menu/ Lunch Hours Menu. Step 4. Select the Create Audio Files button. You can upload a recorded message or record a new message by calling a number.
Supervisors wanting to analyze agent productivity can see call log reports and call history files from their dashboard. This service is included in the Essential, Professional and Enterprise plans. Enterprise plan subscribers can also record calls for later analysis and read voicemail transcriptions to ensure calls are followed up as required. Call monitoring facilities that allow supervisors to listen in to calls or whisper to agents while they are on a call are not available with Nextiva.
When it comes to call recording to advanced plan subscriptions, 8x8 has an edge over Nextiva. Supervisors can configure user accounts and get status reports on all devices. These reports also tell supervisors when and how agents access their accounts. With the X2 plan gives businesses access to all the Express plan features as well as a few more ways for supervisors to assess agent productivity. They can read voicemail transcripts to plan responses and get reports on agent statuses as to whether they are free, busy or unavailable. In addition, they can also exercise advanced moderator controls during audio and video conference calls to minimize background noise and maintain order. The only 8x8 business communication plan offering live call monitoring is the X4 plan. This plan allows team supervisors to listen to agent conversations as they occur, whisper to agents to coach them through query resolution, join a conversation as a third participant or take over calls. They can also view advanced call analytics.
Nextiva limits the availability of call recording feature to the Enterprise plan. It is not available in the Essential and Professional plans. Call recording can be controlled manually or automated. These recording can be saved for up to 6 months.
X2 and X4 plan subscribers can automate or manually control call recording.
All Nextiva plans are inclusive of unlimited calling within the USA and Canada. Calls to other international locations are billed on usage. Rates depend on the location as well as whether the number being called is a landline or mobile number. For example, calls to Melbourne are billed at $0.03 per minute rate.
Like Nextiva, the 8x8 plans are inclusive of unlimited calls to certain locations. That said, 8x8 advanced plans include unlimited calling to more destinations. Calls to other countries are billed at a location specific per minute rate. For example, calls to Turkey start from $0.08 per minute while calls to India start from $0.06 per minute.
Nextiva accounts can be set up online on the Nextiva website. The drag and drop feature allows business account admins to easily assign user licenses and set up the communication system with customized greetings and call menus according to operating hours, etc. Once the account is set up, users can download the Nextiva app for their desktop, laptop and mobile devices. Alternatively, IP deskphones can be configured to work with Nextiva systems.
Like Nextiva, creating an account with 8x8 is easy. Start by entering your email address and particulars on the 8x8 website account creation form. Users can then download a free application for their Android and iOS smartphones and MAC and Windows laptops and desktops. Alternatively, you can access 8x8 services through a deskphone. 8x8 offers a range of IP desk phones on their website.
