Get ready for a duel: Nextiva vs. OpenPhone. Determine the supreme communication contender for your business. Let the showdown commence!
Unveiling Nextiva: Advancing business communication. Reliable VoIP enables seamless voice, video calls, conferences on mobile, web, desktop, or desk phones. Choose from 3 plans and 4 contact center options.
However, on the flip side, we have OpenPhone. This is an all-in-one business communication platform that combines communicating through voice, video and text as well as contact management. Accounts can be set up with a new number or by porting an existing number to the OpenPhone platform. There are 3 plans available with varying monthly subscription fees and features. The plans include managing inbound and outbound calls, voicemail transcription, call recording, CRM integration and more.
| Nextiva | Openphone | |
| Pick up plan |
|
|
| Price for users | /month | /month |
| Channels | ||
| Key features | ||
| Support Channel | ||
| Pros and Cons | ||
| Best For |
Options available to Nextiva subscribers wanting to make and receive calls include desktop app, IP deskphones and browser extensions.
As with Nextiva, In-office calls can be handled by OpenPhone subscribers through a desktop app for Windows/MAC devices and a web browser.
The Nextiva smartphone app can be used to make and receive calls as well as exchange messages.
As with Nextiva, incoming and outgoing calls can be handled through the OpenPhone mobile app for Android and iOS devices.
An auto attendant with customized menus can route incoming calls to Nextiva users based on the caller’s keystroke responses. While Essential plan users can set up limited menus, Professional and Enterprise plan subscribers can customize unlimited sub menus.
Nextiva and OpenPhone offer similar options to route incoming calls. Standard plan subscribers can use basic IVR menus to route incoming calls to internal extensions and external phone numbers. If callers do not select a menu option, the menu will repeat itself. Premium plan subscribers can set up advanced IVR menus to route calls to agents or voicemail. The action to be taken if a menu option is not selected can be customized.
Customizing greetings and auto attendant menus is an easy way for businesses to reinforce their branding. These messages must be recorded as 8 or 16 bit .wav files. 1. Open the Nextiva website and sign in as admin. 2. Click on Sites and select Auto Attendant. 3. Click on Greetings. 4. Upload your new recorded message.
Like Nextiva, OpenPhone subscribers can customize greetings. Custom greetings for voicemail can be set up from the desktop/mobile app. Step 1: Sign in to an admin account. Step 2: Open My Phone Numbers and select a phone number. Step 3: Go to Voicemail settings and select Change. Step 4: You can either upload a recorded message or type the text to be converted to speech.
All Nextiva plan subscribers get text and email alerts for new voicemails. In addition, supervisors can see agent statuses and their call log reports from their dashboard. The Enterprise plan subscribers can also get access to voicemail transcriptions and record incoming and outgoing calls for later analysis. The option to listen in to live calls or coach agents through a call are currently not available in the Nextiva Essential, Professional and Enterprise plans.
Some Nextiva plans include live call monitoring while these features are missing from all OpenPhone plans. Businesses subscribed to OpenPhone plans can create message templates for quick responses to calls, voicemails and text messages. They can also schedule these messages to be sent later. Admin users can access and control all user accounts. The Premium plan subscription also includes the ability to redirect calls to internal extensions or external numbers. Reports on account usage and agent activity give administrators insight into productivity and the support required. Call whispering and call monitoring may be soon introduced.
Only Nextiva Enterprise plan subscribers can record calls. This feature is not available in the Essential and Professional plan. Call recording can be manually controlled or automated. Recordings can be stored for 6 months from the date of recording.
Nextiva and OpenPhone have similar call recording capabilities. Subscribing to any OpenPhone plan gives subscribers the ability to record all incoming and outgoing calls.
Calls to numbers within the USA and Canada are included in the Nextiva plan subscription. However, calls to other locations are billed as per usage on a per minute basis. For example, a 10-minute call to India would cost $0.9. For billing purposes, call duration are rounded up to the next minute.
As with Nextiva, calls to numbers outside the USA and Canada are not included in any OpenPhone plan. These calls are billed additionally. For example, per minute call rates to Australia start from $0.05 per minute while calls to China are billed at $0.04 per minute.
Nextiva has an easy online account creation process. Businesses can choose their subscription plan and create accounts on the Nextiva website. Defining user roles is the next step. They can then use a drag-and-drop call flow builder on the Nextiva website or Nextiva app for desktop and mobile devices to customize welcome greetings and routing menus. Users can access Nextiva services through an application for desktop and mobile devices or certain IP deskphones.
As with Nextiva, OpenPhone subscribers can create accounts online from the web browser. They can then define and manage user roles from the admin dashboard. OpenPhone does not allow subscribers to make and receive calls through desk phones but provides access through smartphone and desktop applications for all devices with a working internet connection. Calls can also be made and received through a web browser.
