Explore the showdown: 8x8 vs. OpenPhone. Determine the best communication solution for your business. Let the battle unfold!
Presenting 8x8: Redefining business communication through cloud services. Centralize voice, video, text on one platform. Benefit from unlimited calling, team messaging, call monitoring, analytics. Choose from 3 business communication plans and 3 contact center options.
And now, making their entrance on the opposing side... OpenPhone! Experience the future of communication with this all-in-one phone system that effortlessly merges calls, texts, and contact management in one app. Discover perks such as call recording, voicemail transcription, and seamless CRM integration.
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Office interface options for 8x8 include a web browser, desktop apps and a deskphone.
8x8 and OpenPhone have similar access points. OpenPhone users can make and receive calls from a desktop application for Windows and MAC devices or a web browser.
8x8 services can be accessed through smartphone apps for Android and iOS devices.
8x8 and OpenPhone subscribers can make and receive calls through a smartphone app for Android and iOS devices.
8x8 subscribers can customize menus for an auto attendant to route all incoming calls. With both the X2 and X4 plans, users can customize multi-level menus to give customers faster query resolutions and better brand interaction experiences.
While 8x8 relies on auto attendants, subscribing to any OpenPhone plan gives you access to basic IVR features to route incoming calls to incoming/external numbers. The Premium plan routes calls to these numbers or voicemail. If the caller does not take action, the Standard plan IVR menu will be repeated but in the case of the Premium plan, administrators can choose one of 7 actions to be taken.
Business subscribers with admin access can set up custom greetings for all incoming calls. Step 1. Select Auto Attendants from the Admin console. Step 2. Click on edit (pencil icon). Step 3. Choose between Weekdays/ Holidays/ Alternate and Open Hours Menu/ Closed Hours Menu/ Lunch Hours Menu. Step 4. Select the Create Audio Files button. You can upload a prerecorded message or call to record a new message through your phone.
Customized greetings are a common feature included in 8x8 and OpenPhone plans. OpenPhone subscribers can customize voicemail greetings from the desktop/mobile app. Step 1: Sign in as admin. Step 2: Go to My Phone Numbers and pick a number. Step 3: Select change from the Voicemail section. Step 4: Upload a recorded greeting or type the text for your greeting and choose the text to speech option.
Subscribing to the X2 plan gives team supervisors can monitor calls. They can see status updates as to when their agents are available to take a call, when they are busy and when they are unavailable. They can also prioritize call follow-ups by reading voicemail transcripts from their email inboxes. In addition, they can control participant mics and cameras during audio/video conferences. In addition to the reports available with the Express and X2 plans, the X4 plan gives supervisors access to advanced call analytical reports and live call monitoring capabilities. Team supervisors can listen to calls, whisper to agents without the other call participant’s knowledge, join a call or take over calls from agents.
When it comes to call monitoring, OpenPhone is at a disadvantage compared to 8x8. With OpenPhone, admin users can view activity across all phone numbers and user accounts and create message templates for call, voicemail and text responses. Agents can customize these templates and shorten their response time. Messages can also be customized and scheduled for delivery at slated times. Upgrading to the Premium account gives people in admin roles access to reports on account usage for easier analytics. This plan also allows users to redirect calls to internal or external phone numbers.
All calls made and received by X2 and X4 subscribers can be recorded and assessed later for compliance and quality control.
Unlike 8x8, OpenPhone subscribers do not have to upgrade to access call recording. Businesses subscribing to an OpenPhone plan can automate or manually control incoming and outgoing call recording.
All 8x8 plans are inclusive of unlimited calls to certain destinations. Voice calls to other destinations are billed at a per minute rate. The billing rate for each country is different. For example, calls to Sweden are charged a $0.03 per minute rate while calls to Norway are charged a $0.04 per minute rate.
As with 8x8, international calls to numbers outside the USA and Canada by OpenPhone subscribers are billed at a per minute rate. This depends on the location and type of phone number. For example, calls to Beijing are billed at $0.04 per minute while calls to Chinese mobile numbers are billed at $0.11 per minute.
After browsing through the plans, you can create an 8x8 account on the 8x8 website. You can register using a valid email address. You can then define user rules and customize operational hours, etc. 8x8 services can be accessed through the web browser or through free apps for all smartphone, laptop and desktop devices. These services are also available through IP desk phones.
8x8 and OpenPhone both have easy account setup processes. Once you have chosen a plan, you can set up an OpenPhone account online. You need a current email address for this. You can sign in to the dashboard as an admin and define user roles. Agents can choose to handle calls through desktop and smartphone apps or a web browser.
