Witness a clash of titans: Dialpad vs. Vonage. Uncover the ultimate business communication solution. Let the showdown unfold!
Explore Dialpad: The AI-driven collaboration solution. Voice, video, messaging globally. Select from 3 plans, featuring unlimited calling, auto attendants, call recording, and live transcription. Boost productivity and elevate service.
But now, let's turn our focus to the other side of the ring, presenting Vonage, the face of modern communication. Powered by a cloud-based platform, it harmonizes voice, video, and text in 40+ features, elevating global connections and facilitating remote teamwork. Unveil contact center solutions and versatile APIs in three tailored plans.
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Dialpad users have many ways to access Dialpad services – a chrome extension, deskphone or MAC/Windows apps.
Like Dialpad, all Vonage subscribers can handle calls through smartphone and desktop applications. Some plans also include IP deskphone support.
The Dialpad app for Android and iOS devices can be used to make and receive calls and access certain features.
Like Dialpad subscribers, Vonage subscribers can access their accounts through a smartphone app for Android and iOS devices.
Incoming calls can be routed through an Interactive Voice Response system. This menu can be customized in 10 languages. Based on the caller’s inputs, calls can be routed to relevant agents or ring groups. Ring groups in the Standard plan can have 3 numbers while Pro plan ring groups can have up to 10 numbers.
Call routing processes are different for Dialpad and Vonage. Mobile plan subscribers can use a virtual receptionist while Premium and Advanced plan subscribers have the ability to customize a multi-level auto attendant to route incoming calls.
Dialpad gives businesses a way to strengthen their brand image with the option to customize greetings. Greetings can be recorded on the smartphone app or web browser. 1. Log in to Dialpad as an administrator and navigate to Settings> Call Handling and Voicemail. 2. Upload a MP3 file of your recorded message or record a new message online.
Greetings can be customized for Dialpad and Vonage users. The Vonage dashboard offers an easy way for businesses to greet calls to extensions, call groups, call queues and the virtual receptionist with a customized message. Step 1: Sign in to an admin account. Step 2: Choose "phone system" and navigate to the relevant feature. Step 3: Upload a recorded message or record a new message online.
Call monitoring is a common feature in all Dialpad plans. Call center supervisors can listen to calls made through desktop or smartphone apps as they happen, advise agents without the other person’s knowledge, join a call or takeover the call. Supervisors can also access call recordings and voicemail transcriptions for later analysis and follow-ups.
Dialpad offers more call monitoring features as compared to Vonage. Amongst the standard features included in all Vonage plans is access to the dashboard. A quick glance can tell supervisors which agents are free, on a call or unavailable as well as give them access to detailed call logs. This includes the number of calls made, call duration, and more. Voicemail messages are transcribed and accessible through email for quicker prioritization. In addition, Vonage includes a call conferencing feature in all plans. This allows supervisors to start three-way conversations between agents, customers and themselves if required.
Dialpad allows users to record all incoming and outgoing calls including conference calls. This feature can be controlled manually or automated for calls linked to mobile and desktop apps.
As with OpenPhone, incoming calls to a Zoom Phone number can be routed through custom IVR menus or auto attendants.
With Dialpad all local calls are free. Callers outside the USA and Canada can also enjoy unlimited free calling to these destinations. Calls to other locations are billed according to usage. For example, calls to Bangladesh are billed at a $0.05 per minute rate.
Vonage subscribers can make unlimited calls to the USA and Canada as do Dialpad subscribers. Add-on packs are available with varied call minutes for international calls to other destinations.
The Dialpad account creation process is simple and can be completed online. You can have your existing number ported or get a new phone number. Once your account is activated, you can make and receive calls from a chrome extension, smartphone/ laptop/ desktop application or certain IP deskphones. These devices and their adapters can be purchased through Dialpad.
As with Dialpad, business users can sign up for Vonage services from the website. They can set up their account by configuring extensions and user roles independently or be guided by a company representative for the same. You can set the account to be activated automatically or delayed for 45 days. Depending on the plan chosen, users can access Vonage services from smartphone and desktop apps or certain IP desk phones. If you want to purchase an IP deskphone, you can look at options available on the Vonage website.
