Dialpad vs Vonage: Which one is the best for your business?

phone system for small business

Learn more about Dialpad and Vonage alternatives

Weighing your options; Dialpad vs Vonage

Dialpad is a VoIP business phone system designed to improve communication and encourage collaboration. Users can leverage VoIP technology to make and receive voice/ video calls and exchange messages. Dialpad also includes a number of add-on services such as call routing, live call transcriptions and call recording in 3 monthly subscription plans.

Vonage is an alternative to Dialpad that uses the same technology.
Based on VoIP technology, Vonage is a communication service provider that allows businesses to unify voice, video and text communication channels to a single platform. Vonage subscribers can access 40+ features depending on the plan chosen. There are 3 plans to choose from with varied monthly subscriptions. Vonage also offers cloud contact center software and programmable communication APIs.

Dialpad wins over Vonage for budget-friendly plans

Dialpad Standard pack subscriptions are priced at $15 per user per month. With this pack, users can make and receive unlimited calls to select destinations from a dedicated business number and access other features such as call routing, call recording, live call and voicemail transcriptions and Google Workspace & Microsoft 365 integrations.

For $25 per user per month, Dialpad users can upgrade to the Pro pack. This gives you access to additional numbers for each account with 24/7 live support, open APIs, CRM integrations, etc.

Vonage monthly subscriptions start at a higher price as compared to Dialpad.
Subscribing to the Vonage Mobile plan gives you access to standard features and unlimited calling within the USA. This plan is priced at $19.99 per line per month.
The Premium plan costs $29.99 per line per month. This plan includes CRM integration, IP desk phone support, unlimited meetings with up to 100 participants, multi-level auto attendant and also includes all the features of the Mobile plan.
Costing $39.99 per line per month, the Advanced plan gives businesses access to all the features of the Premium plan as well as productivity features like group calling, on-demand call recording and more.

What is the best business phone system between Dialpad and Vonage?

phone system for small business

Comparative in-office connectivity offered by Dialpad and Vonage

Dialpad users have many ways to access Dialpad services – a chrome extension, deskphone or MAC/Windows apps.

Like Dialpad, all Vonage subscribers can handle calls through smartphone and desktop applications. Some plans also include IP deskphone support.

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Mobile connectivity by Dialpad and Vonage

The Dialpad app for Android and iOS devices can be used to make and receive calls and access certain features.

Like Dialpad subscribers, Vonage subscribers can access their accounts through a smartphone app for Android and iOS devices.

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IVR availability as a differentiator between Dialpad and Vonage

Incoming calls can be routed through an Interactive Voice Response system. This menu can be customized in 10 languages. Based on the caller’s inputs, calls can be routed to relevant agents or ring groups. Ring groups in the Standard plan can have 3 numbers while Pro plan ring groups can have up to 10 numbers.

Call routing processes are different for Dialpad and Vonage. Mobile plan subscribers can use a virtual receptionist while Premium and Advanced plan subscribers have the ability to customize a multi-level auto attendant to route incoming calls.

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Easy greeting customization options from Dialpad and Vonage

Dialpad gives businesses a way to strengthen their brand image with the option to customize greetings. Greetings can be recorded on the smartphone app or web browser.
1. Log in to Dialpad as an administrator and navigate to Settings> Call Handling and Voicemail.
2. Upload a MP3 file of your recorded message or record a new message online.

Greetings can be customized for Dialpad and Vonage users. The Vonage dashboard offers an easy way for businesses to greet calls to extensions, call groups, call queues and the virtual receptionist with a customized message.
Step 1: Sign in to an admin account.
Step 2: Choose "phone system" and navigate to the relevant feature.
Step 3: Upload a recorded message or record a new message online.

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When you're looking for easier call monitoring, Dialpad wins over Vonage

Call monitoring is a common feature in all Dialpad plans. Call center supervisors can listen to calls made through desktop or smartphone apps as they happen, advise agents without the other person’s knowledge, join a call or takeover the call. Supervisors can also access call recordings and voicemail transcriptions for later analysis and follow-ups.

Dialpad offers more call monitoring features as compared to Vonage.
Amongst the standard features included in all Vonage plans is access to the dashboard. A quick glance can tell supervisors which agents are free, on a call or unavailable as well as give them access to detailed call logs. This includes the number of calls made, call duration, and more. Voicemail messages are transcribed and accessible through email for quicker prioritization. In addition, Vonage includes a call conferencing feature in all plans. This allows supervisors to start three-way conversations between agents, customers and themselves if required.

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Vonage holds itself back with out-of-plan call recording options

Dialpad allows users to record all incoming and outgoing calls including conference calls. This feature can be controlled manually or automated for calls linked to mobile and desktop apps.

As with OpenPhone, incoming calls to a Zoom Phone number can be routed through custom IVR menus or auto attendants.

phone system for small business

All-inclusive plans give Dialpad the advantage over Vonage

With Dialpad all local calls are free. Callers outside the USA and Canada can also enjoy unlimited free calling to these destinations. Calls to other locations are billed according to usage. For example, calls to Bangladesh are billed at a $0.05 per minute rate.

Vonage subscribers can make unlimited calls to the USA and Canada as do Dialpad subscribers. Add-on packs are available with varied call minutes for international calls to other destinations.

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Advantage Vonage for easier administration

The Dialpad account creation process is simple and can be completed online. You can have your existing number ported or get a new phone number. Once your account is activated, you can make and receive calls from a chrome extension, smartphone/ laptop/ desktop application or certain IP deskphones. These devices and their adapters can be purchased through Dialpad.

As with Dialpad, business users can sign up for Vonage services from the website. They can set up their account by configuring extensions and user roles independently or be guided by a company representative for the same. You can set the account to be activated automatically or delayed for 45 days. Depending on the plan chosen, users can access Vonage services from smartphone and desktop apps or certain IP desk phones. If you want to purchase an IP deskphone, you can look at options available on the Vonage website.