Based on VoIP technology, Dialpad is a cloud-based communication platform with internal and external communication solutions. Dialpad encourages collaboration and boosts customer service by unifying voice and video calling as well as messaging facilities. These services along with a range of value-add services such as call recording, multi-level auto attendants, live transcription, etc. are packaged in 3 subscription plans.
Like Dialpad, Nextiva is a cloud communication platform that services big and small businesses by leveraging VoIP technology. Nextiva subscribers can make and receive voice, video and conference calls from local or toll-free numbers by leveraging VoIP technology. These calls can be handled from desktop and smartphone applications, web browsers and deskphones configured to support Nextiva. In addition to streamlining communication, Nextiva improves business operations with contact management services, voicemail, auto attendants and other features included in 3 business communication plans and 4 contact center plans.
You can subscribe to the Dialpad Standard pack for $15 per user per month. This gives you access to a business number with unlimited calling and messaging to certain destinations as well as other features such as contact syncing, voicemail transcriptions, Google Workspace integrations and web/chat support.
An upgraded Dialpad Pro pack is priced at $25 per user per month. This gives you access to all the basic features as well as advanced features such as hold queues, 24/7 live support and more app integrations.
Nextiva also offers multiple subscription plans for their services but they seem more expensive as compared to Dialpad.
The base plan by Nextiva is known as the Essential plan. It costs $30.95 per user per month and includes unlimited voice and video calling from a local or toll free number. Other features include voicemail access, call recording and contact management integrations.
The Nextiva Professional plan is priced at $35.95 per user per month. It has no limits on the number of users and includes all the features of the Essential plan as well as access to multi-level auto attendants, conference calls with up to 40 participants and Salesforce/HubSpot integrations.
With pricing ranging from $39.95 to 45.95 per user per month depending on the team size, the Nextiva Enterprise plan is the platform’s most advanced plan. In addition to the features of the Essential and Professional plan, it also offers call recording, conference calls with unlimited participants, CRM integration and other exclusive features.
Dialpad services can be accessed from applications for MAC and Windows computers and laptops as well as through a chrome extension. Deskphones can also be configured to work with Dialpad.
Dialpad and Nextiva users have similar access points. Businesses can download the Nextiva app to make and receive calls or use a IP deskphone or web browser.
The Dialpad app for Android and iOS devices can be used to make and receive calls, access contact details and exchange messages.
Both Dialpad and Nextiva users can make and recieve calls through an app for Android and iOS devices.
Dialpad subscribers can route incoming calls to relevant departments with an Interactive Voice Response system. This menu can be customized in 10 different languages. While both Standard and Pro plans include an IVR feature, the Standard plan users can set up ring groups with 3 users each while Pro plan users can set up 10-member ring groups.
Unlike Nextiva, Dialpad uses an IVR system that takes a caller's voice inputs into consideration to route incoming calls.
All Nextiva subscribers can have incoming calls routed through the caller’s responses to an auto attendant phone menu. Professional and Enterprise plan subscribers get the added benefit of customizing as many sub menus as required.
Dialpad allows businesses to customize greetings. Subscribers can record a business greeting through the web portal interface or smartphone app. The option to use a default greeting is also available.
1. Navigate to Call Handling and Voicemail from the Dialpad settings menu.
2. Upload an MP3 file of the recorded message or record a new message online.
While Dialpad subscribers must save recordings in MP3 format, Nextiva uses a .wav format. With Nextiva, businesses can greet callers with a customized message. The auto attendant menus used to route calls can also be similarly customized. To do so, the message must be recorded and saved as an 8 or 16 bit .wav file.
1. Open the Nextiva website.
2. Login as admin.
3. Select Sites and then Auto attendant. Choose Greetings from the drop down menu.
4. Upload your saved recording.
Dialpad gives supervisors the ability to monitor and analyze live calls made via the web browser, deskphone or mobile or desktop apps to maintain quality control. Call monitoring capabilities include allowing supervisors to listen to live calls, coach agents or join the call. Calls that cannot be monitored live can be recorded for later analysis. Dialpad also includes voicemail transcription for easy monitoring.
Dialpad and Nextiva offer similar call mointoring options. Nextiva gives all team supervisors access to agent call history and call log files from their dashboard. They can also see which agents are free at any given point of time. To enable faster follow-ups, agents receive alerts to new voicemails by email and text message. In addition, Enterprise plan subscribers can read voicemail transcriptions and record all incoming and outgoing calls.
Both monthly plans offered by Dialpad include a call recording feature. This allows all calls made and received through Dialpad applications to be automatically or manually recorded.
Unlike Dialpad that includes call recording in all plans, the Nextiva Enterprise plan is the only plan that includes call recording. Calls can be recorded manually or recording can be automated for all incoming and outgoing calls. These recordings can be accessed for 6 months from the date of recording.
All calls made to local numbers in your country or USA or Canada are free. Other calls are billed on a per minute rate. For example, calls to Argentina are billed at $0.06 per minute.
While Dialpad includes unlimited domestic calling, a Nextiva subscription only includes calls to numbers in the USA and Canada. Calls to other locations are billed according to a location-specific per minute rate. For example, a 10-minute call to Aruba would cost $5.9 while a call of the same duration to an Australian number would cost $0.3.
Dialpad accounts can be created online with a new number or by porting your existing number. Once an account is created, Dialpad services can be accessed through a chrome extension, applications or certain deskphones that can be configured for the system. Supported deskphones by Polycom, Obihai and Yealink can be purchased from brand retailers or through Dialpad.
Both Nextiva and Dialpad accounts can be created online. For Nextiva, a drag-and-drop call flow builder allows subscribers to define user roles and customize greetings and menus to route incoming calls. These menus can be customized on the basis of the business operational hours. Irrespective of the plan chosen, subscribers can access Nextiva services through free apps for desktop and mobile devices, web browsers and certain IP deskphones.
