Dialpad is a virtual cloud communication solution that helps businesses improve their communication. It allows businesses to leverage VoIP technology to make and receive voice/video calls and exchange messages for better internal collaboration and improved customer service. Along with voice, video and conference calls, Dialpad services also include messaging, call routing, call recording, live transcription and more. Businesses can choose between 3 plans to find the one best suited to them.
Google Voice is a cloud communication platform like Dialpad designed to help businesses streamline their communication through VoIP technology. It is available in 14 countries. Google Voice offers a range of features such as voice and video calling, text messaging, voicemail transcription, customized greetings and so on. Business agents can use a smartphone app, supported deskphone or web browser. These features are packaged in three plans available on a monthly subscription basis.
Users are charged $15 per user per month for a Dialpad Standard pack. This is inclusive of a business phone number to make and receive unlimited calls and exchange messages with others in certain locations as well as add-on services such as Google Workspace & Microsoft 365 integrations, call routing and call recording.
Subscribing to the Dialpad Pro pack costs $25 per user per month. This is inclusive of additional local/ international numbers with hold queues, 24/7 live support and additional integrations.
At first glance, Google Voice appears cheaper than Dialpad.
The Google Voice Starter plan can be used by up to 10 people in 10 different locations. The subscription fee is $10 per user per month. It includes Google app integrations, call forwarding, usage reporting, voicemail transcription and more.
For $20 per user per month, businesses can subscribe to the Google Voice Standard plan. This can be used by any number of people across the world. It is inclusive of all the Starter plan features as well as upgrades like ring groups, multi-level auto attendant and ad-hoc call recording.
A $30 monthly user license fee gives businesses access to the Premier plan. This includes all the features of the Standard plan as well as advanced call reporting and automatic call recording.
Users can make and receive calls in the office through a deskphone, desktop app or deskphone.
As with Dialpad, subscribing to a Google Voice plan gives businesses the ability to make and receive calls through desk phones or web applications.
Dialpad offers an easy-to-use Android and iOS app through which users can make or receive calls and access select features.
Like Dialpad, GoogleVoice subscribers can make and receive calls through a free mobile application for Android and iOS devices.
Incoming calls to a Dialpad account can be routed through an Interactive Voice Response system. Callers can hear the menu in one of ten languages and input responses accordingly. These calls can then be routed to agents in ring groups. The Standard plan ring groups can have 3 agents while the Pro plan ring groups can have up to 10 agents.
Universal availability of call routing through IVR for all Dialpad subscribers gives it an edge over GoogleVoice.
The Standard and Premier plans are inclusive of multi-level auto attendant facilities. However, the Starter plan does not include routing through IVR or auto attendant.
Rather than use the default voicemail greeting, Dialpad users can record greetings on the web browser or app.
1. Select the Call Handling and Voicemail tab on the Settings menu.
2. You can upload a recorded message or record a new message.
Similar custom greeting options are offered by dialpad and GoogleVoice.
The Google Voice app and web browser can be used to customize greetings.
Step 1: Open Voicemail greetings from the Settings menu.
Step 2: Click on the Record button and start recording your message.
Calls made by Dialpad subscribers can be monitored for quality control irrespective of the channel chosen to make and receive the call. Dialpad’s call monitoring facilities include listening to live calls, coaching agents during calls, joining calls and taking over calls if required. Calls that cannot be monitored live, can be recorded. Dialpad also offers voicemail transcriptions.
OpenPhone services can be accessed via the web browser or desktop application for Windows and Mac devices.
OpenPhone services can be accessed via the web browser or desktop application for Windows and Mac devices.
OpenPhone services can be accessed via the web browser or desktop application for Windows and Mac devices.
All Dialpad subscribers can make and receive unlimited free calls to the USA, Canada and domestic numbers. Other calls are billed at a location-specific per minute rate. For example, calls to Australia are charged at $0.03 per minute fee.
Limited free calling is included in Dialpad and GoogleVoice plans.
Google Voice plans include unlimited calls between Google Voice accounts and numbers in the USA and Canada. International calls are billed at per minute rates based on location. For example, the per minute call rate for Australia ranges from $0.01 to $1.95 per minute.
A Dialpad account is quick and easy to set up. You can create an account with your existing number or get a new number with a local US area code. Once the account is created, you can use Dialpad services from a chrome extension, smartphone or desktop application or certain IP deskphones by Polycom, Obihai and Yealink. If you don't already have these deskphones, they can be purchased through retailers or Dialpad.
Like Dialpad, all Google Voice accounts can be set up and accessed from the web browser/ app. Standard and Premier plan users also have the option to make and receive calls from desk phones with Obi Edition firmware.
