Dialpad vs 8x8: Which one is the best for your business?

phone system for small business

Learn more about Dialpad and 8x8 alternatives

Comparing cloud-based phone systems; Dialpad and 8x8

As a communication platform, Dialpad allows businesses to leverage VoIP services to make and receive voice and video calls and exchange messages with remote workers and customers in 70+ countries. It also offers several add-on features including live transcription, call routing, automated post-call summaries and so on. Thus, it can play an instrumental role in improving productivity and customer service. Dialpad services are packaged in 3 monthly subscription plans.

8x8 is a VoIP platform similar to Dialpad.
This is a cloud communication service provider that can help businesses access multiple communication channels and API solutions through a common interface. Along with unlimited calling within the USA and Canada, 8x8 plans have a number of features including call monitoring, team messaging, voicemail transcriptions and reports on call analytics. The availability of these features depends on the plan chosen. 8x8 has 3 business communication plans and 3 contact center plans. They can be accessed through Android and iOS smartphone and MAC and Windows desktop apps as well as IP desk phones.

Cheaper starter packs from Dialpad but more options from 8x8

Dialpad Standard pack subscribers pay $15 per user per month for one business number per user with unlimited calling and messaging to select destinations. It also includes features such as contact syncing, transcriptions, web/chat support and Google Workspace & Microsoft 365 integrations.

Users can upgrade to the Dialpad Pro subscription by paying $25 per user per month. Upgrading gives you local number support in 70+ countries along with other advanced features like CRM integrations and ring groups.

8x8 offers 3 plans with the same starting price as Dialpad.
Small businesses can subscribe to the 8x8 Express plan to improve their communication system. For $15 per user per month they can make unlimited calls to numbers within the USA and Canada and access services such as voicemail and team messaging.
For more advanced calling options such as unlimited calling to 14 countries, you can upgrade to the X2 plan. Priced at $28 per user per month, this plan is inclusive of a wider range of services including call queueing, app integrations and voicemail transcriptions.
As your business needs grow, you can upgrade to the X4 for $57 per user per month. This allows you to make unlimited calls to numbers in 48 countries and provides access to features like CRM integrations, call monitoring and supervisor analytics.

What is the best business phone system between Dialpad and 8x8?

phone system for small business

Multi-device supportive communication systems

Users can configure deskphones to work with Dialpad or install applications on a laptop/desktop. Alternatively, services can be accessed through a chrome extension.

Dialpad and 8x8 both offer multiple interface options for office calling. You can make and receive internal and external calls through the 8x8 desktop app, web browser or IP desk phones.

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Free mobile applications for Dialpad and 8x8 users

Unlike Dialpad that offers plans with monthly subscription, Zoom Phone requires an annual commitment.
The basic business communication plan by Zoom Phone is the Metered pack priced at $120 per user per year. This includes unlimited internal calls within the USA and Canada and metered calls to other locations as well as voicemail transcriptions, IVR call routing and call recording.
The Zoom Phone Unlimited Pack is priced at $180 per user per year. It is inclusive of all the Metered plan features as well as calls to external numbers in the USA and Canada. Calls to 19 other countries can be included in the pack by purchasing an add-on pack.

As with Dialpad, you can stay connected even when you're out of the office with the 8x8 smartphone app.

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Enjoy easier call routing with Dialpad

Businesses using Dialpad can route incoming calls with the help of an Interactive Voice Response system. To minimize missed calls, an incoming call can be directed to multiple agents simultaneously. In the Standard plan, this group is limited to having 3 members while Pro plan users can set up ring groups of up to 10 agents.

While dialpad uses an IVR system, 8x8 relies on auto attendants. The option of customizing greetings and call routing menus is available in all 8x8 business communication plans. X2 and X4 plan subscribers have the added benefit of customizing sub menus to direct calls more accurately and give customers a better experience.

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Dialpad and 8x8; communication systems offering online greeting recording options

Businesses can use a default voicemail greeting or record a custom message through the web browser or smartphone app.
1. Click on the setting menu and then on Call Handling and Voicemail.
2. Record a custom message or upload a recorded message in MP3 format.

As with a Dialpad subscription, anyone with admin access can set up customized greetings for incoming calls to 8x8 numbers.
Step 1. Select Auto Attendant > Edit.
Step 2. Choose between Weekdays, Holidays and Alternate and Open Hours Menu, Closed Hours Menu and Lunch Hours Menu.
Step 3. Click on the Create Audio Files button.
Step 4. Upload a prerecorded message or click on the Call now button to record a new message.

phone system for small business

Need to monitor live calls, Dialpad may be the better option

Dialpad gives supervisors easy ways to monitor live calls as well as analyze calls at a later state. This covers calls made through the smartphone app as well as the desktop. Supervisors can listen to live calls, coach agents through a call, join a call as a third-party or take it over. Since it isn't physically possible to monitor multiple calls simultaneously, Dialpad also gives supervisors the option to record calls for later analysis and access to voicemail transcriptions.

Unlike Dialpad, all 8x8 subscribers cannot access call monitoring features.
The 8x8 Express plan does not include call monitoring or call recording but supervisors still have ways to assess agent productivity. They can read device reports to see when and how agents sign in to their accounts and use the 8x8 services.
Choosing the X2 plan gives team supervisors easy access to information on agent statuses. They can see which agents are free, busy and unavailable through status reports. They can also read voicemail transcripts from their email inboxes to prioritize responses. In addition, when subscribers participate in audio or video conferences, supervisors can exercise advanced moderator controls to keep the call flowing smoothly.
The 8x8 X4 plan gives team supervisors the ability to monitor live calls and access advanced call analytical reports. While monitoring calls, they can listen to both participants, coach agents through calls, join calls or take over calls.

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Dialpad advantage for call recording and compliance

All calls made and received on the Dialpad mobile or desktop/laptop app can be recorded. This feature can be managed manually or automated.

The Dialpad starter plan is inclusive of call recording while the 8x8 Express plan subscribers do not have the ability to record calls. However, it is included in the X2 and X4 plans.

phone system for small business

Comparative call rates from Dialpad and 8x8

All local calls and international calls to the USA and Canada are free. Calls to other destinations are billed additionally. For example, a 2-minute call to Australia would be charged a $0.06 fee.

8x8 includes unlimited calling to more locations as compared to Dialpad.
Calls to countries other than those included in the unlimited calling feature are billed at a location-specific per minute rate. For example, calls to India and China are billed at a $0.06 per minute rate while calls to Nepal are billed at a $0.39 per minute rate.

phone system for small business

Dialpad and 8x8 offers that can be activated online and ready for use in minutes

Subscribers can create accounts with Dialpad on the website with their own number or by getting a new number. Next, subscribers must download a chrome extension for their web browsers or install the Dialpad application on their smartphones, laptops or desktops. Dialpad services can also be accessed through certain Obihai, Yealink and Polycom phones. These phones and the adapters for them are available in the market or can be purchased through Dialpad.

8x8 has a simple online account creation process similar to Dialpad. You will need a valid email address. Once the account has been registered, download the 8x8 application for smartphones and desktops and login to start using the 8x8 services. You can also make and receive calls from certain IP desk phones. You can configure existing devices or buy a new deskphone from 8x8.