Dialpad is a well-known VoIP providers that serves thousands of businesses across the globe. But it doesn't necessarily fit every businesses' needs. If you are a small business for example, Dialpad's plans could be too expensive, or you could think that you deserve a better customer support. There are many reasons why you could move to another provider.
Looking something similar to Dialpad, but better? Discover the best 6 alternatives to Dialpad that you can use for your business VoIP provider.
If you're considering alternatives to Dialpad for your business phone system, there are several reasons to explore other options. Dialpad, founded in 2002 and based in California, offers a cloud phone system powered by Artificial Intelligence. While it provides a range of VoIP solutions and integrates with various tools, there are noteworthy considerations.
Firstly, Dialpad's pricing structure can be costly, especially for growing businesses. They offer multiple packages, and understanding which one suits your needs is crucial to avoid overspending. Additionally, phone support is not included in their basic plan, which could be inconvenient for critical issues. Furthermore, Dialpad's model requires a license for each user, making it less cost-effective for companies needing one shared phone number.
Lastly, if you value simplicity and ease of setup, alternatives with quicker implementation may be more suitable. Therefore, exploring alternative providers could offer more comprehensive solutions and better value.
Are you looking for a better option than Dialpad? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:
Quicktalk is the most ideal cloud phone system for SMBs. The entire solution is designed to be easy to use and quick to set up. It gives you everything you need to provide a seamless, professional calling experience for your customers and an efficient phone management system for you and your team. Quicktalk fights hard to keep its pricing low for growing businesses- at $19 per month, per company, it's unbeatable.
Openphone is a cloud communication platform based on VoIP technology. Businesses subscribing to Openphone packs can use it to improve internal and external communication through voice calls and text messages. In addition to being a unified communication platform, Openphone also provides access to various tools that support collaboration.
Check out our in-depth comparison of Openphone and Dialpad services.
Openphone subscribers can make unlimited voice calls and exchange text messages with numbers in the USA and Canada. They can get a new virtual phone number with a subscription or port existing numbers to the platform. Features such as voicemail and voicemail transcriptions, call recording, contact notes, group messaging and email integration are included in all subscription plans. Other features such as call transfer, group calling and Salesforce integration are available only with higher-tier plans.
Openphone subscribers can choose between 3 monthly subscription plans. The Starter plan is priced at $19 per user per month. Similarly, the Business plan is priced at $33 per user per month. In addition to the monthly subscription fee, businesses must pay a one-time carrier review and setup fee and monthly messaging fee. In addition, they are billed for international calls according to a location-specific call rate.
While the Openphone starter plan is more cost-effective as compared to Dialpad subscriptions, the subscription fees for higher-tier plans are similar.
Google Voice is a business communication tool offered by Google Workspace. This service is limited to select countries. It is available in the USA and Canada and to Google Workspace users in Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland and the U.K. While coverage is limited, low subscription fees make it a popular option in the countries it is available.
Read our service comparison between Google Voice and Dialpad subscriptions.
Google Voice subscribers can port an existing number to the platform or apply for a new local phone number. This number can be used for voice/ video calls and text messaging from mobile and desktop applications or supported desk phones.
Features such as call forwarding, voicemail transcription, usage reporting and built-in Google integrations are common across plans. Other features such as multi-level auto attendants and call recording are available only with higher-tier plans.
Low subscription rates are one of the key reasons for the popularity of Google Voice plans. These plans are priced at $10, $20 and $30 per user per month. In addition to the monthly subscription fee, users are also billed for calls. These calls are billed as per usage according to location-specific rates.
In comparison to Dialpad, Google Voice plans are cheaper but Dialpad is available in more countries as compared to Google Voice.
Grasshopper is a VoIP communication platform for internal and external business communication through voice calls and text messaging. Subscribers can access their accounts through mobile and desktop applications. Grasshopper offers free number porting as well as the option of getting a free virtual phone number with every subscription. It is best suited to entrepreneurs and small businesses.
Get insights into our Grasshopper vs Dialpad service comparison.
Grasshopper subscriptions are inclusive of unlimited VoIP and Wi-Fi calling to the USA and Canada. It also supports text messaging and internet fax. Some of the features available across all Grasshopper plans include customized greetings, auto attendant, voicemail transcription, customized hold music and call forwarding. On the other hand, features such as call recording are exclusive to higher-tier plans. Similarly, limits for the number of business phone numbers and extensions included in Grasshopper plans increase with higher-tier plans. Certain features like a virtual receptionist are available as add-ons.
Grasshopper has 4 subscription plans priced at $16, $31, $51 and $89 per user per month. They may be customized with optional add-ons for services such as additional phone numbers and extensions. In addition to the subscription fee, businesses must also pay for international calls according to location-specific per-minute rates.
Dialpad and Grasshopper starter-level plans have similar subscription rates. That said, the price range for Grasshopper subscription plans is much wider than the range of subscription rates for Dialpad.
RingCentral is a cloud communication platform through which businesses can leverage VoIP technology for voice and video calls as well as text messages. With services available in 46 countries, RingCentral helps businesses improve internal and external communication. In addition, the RingCentral subscription plans also include many tools that aid with productivity and collaboration.
Learn more with our comparison of RingCentral and Dialpad services.
All RingCentral subscriptions are inclusive of a free virtual phone number that can be used for unlimited domestic calling in the USA and Canada. Businesses can also choose to use RingCentral services by porting their existing phone numbers. All subscription plans also have features such as team messaging, end-to-end encryption, call log reports and visual voicemail. Features such as device analytics are exclusively available with higher-tier plans while Ring Sense conversational intelligence and live reports can be subscribed to as add-ons.
RingCentral services are available in the form of 3 subscription packages. They are priced at $30, $35 and $45 per user per month. These plans can be customized with several add-ons. In addition to the subscription fee, all users are billed for international calls according to location-specific per-minute rates.
Compared to Dialpad, RingCentral plans are more expensive but the ability to customize plans with add-ons may give RingCentral and advantage.
Zoom Phone is a popular cloud communication platform. Businesses subscribing to Zoom Phone plans can use it for internal and external communication through voice and video calls as well as chat messages. Zoom Phone services are available in 47 countries in the form of a pay-as-you-go model and unlimited calling prepaid plans.
Look deeper into our comparative analysis between Zoom Phone and Dialpad services.
Businesses can use Zoom Phone services by porting their existing number to the platform or getting a new virtual phone number. With the pay-as-you-go model, all calls are billed according to usage. On the other hand, the prepaid plans are inclusive of unlimited calls to certain locations. Features such as live call monitoring, auto attendant, call recording and voicemail transcription are common across plans. Businesses can also subscribe to add-on services such as workspace reservation.
Subscribing to the Zoom Phone metered plan costs businesses $10 per user per month. There are also two prepaid packages with unlimited calling to certain locations. These are priced at $15 and $20 per user per month. Prepaid plan subscribers may also purchase calling minutes for various countries. Other international calls are billed at location-specific rates according to usage.
Zoom Phone plans are distinctly cheaper as compared to Dialpad plans.
Nextiva is a popular communication solution for businesses. It leverages VoIP technology for voice/ video calling, conference calling and text messaging. Nextiva follows a variable pricing plan for its subscription packages thus offering budget-friendly solutions for growing and large organizations. Nextiva also offers services that support collaboration especially for organizations with remote teams.
Check out this in-depth comparison of Nextiva and Dialpad services.
All Nextiva plans are inclusive of unlimited voice calling minutes to the USA and Canada. Subscribers can also make up to 45-minute-long video calls and video meetings. These calls can be handled through the free number provided by Nextiva or a number ported to the platform. Features such as call log reports, threaded conversations, internet fax, contact integration and auto attendants are common to all plans. In addition to these standard features, advanced features for call recording and CRM enterprise-level integration are included in higher-tier plans.
Nextiva follows a variable pricing plan with 3 subscription models. There is a marked difference in per-user subscription fees for small and large teams. Monthly subscription fees for the base plan range from $17.95 to $23.95 per user. Similarly, subscription fees for the higher-tier plans range from $29.95 to $35.95 per user per month and $39.95 to $45.95 per user per month.
Large teams will find the Nextiva subscription plans more cost-efficient as compared to Dialpad while entrepreneurs and small teams will find the difference in rates negligible.
Vonage is a VoIP-based business communication platform with services available in 96 countries. It supports voice and video calling as well as text messaging through unified communication and contact center plans. Vonage services can be accessed through mobile and desktop application interfaces as well as IP phones.
Learn more with our comparative analysis of Dialpad and Vonage services.
Vonage includes unlimited domestic calls through a new virtual phone number or an existing number ported to the platform. All plans are inclusive of 50+ standard features such as call blocking, call conferencing, auto attendant, team messaging and customized hold music. Other features such as virtual receptionist, call analytics, voicemail transcription and business app integrations are available as add-on features.
Unlike Dialpad, Vonage follows a variable subscription pricing plan. Entrepreneurs and teams of up to 4 users can subscribe to the base plan for $19.99, $29.99 and $39.99 per user per month. On the other hand, a team of 90 users would have to pay $14.99, $24.99 and $34.99 per user per month for the same plans. These subscription plans can be customized with add-ons for on-demand call recording, virtual mailbox and other such features.
Comparing Dialpad and Vonage subscriptions makes the latter more budget-friendly for teams of all sizes.
8x8 is a unified communication platform that lets businesses leverage VoIP technology for mid-sized call centers and customer support teams. It supports voice and video calls as well as text messaging. 8x8 services are available in 55 countries. Along with tools for better communication, 8x8 packages are also inclusive of a wide range of collaborative tools. The platform can be easily integrated with other productivity apps.
Find out more about comparing Dialpad and 8x8 services.
While the 8x8 base plan is inclusive of unlimited voice calls to 14 countries, the higher-tier plan subscriptions include unlimited voice calls to 48 countries. Incoming calls for all plans can be routed through a multi-level auto attendant. Other features available with all 8x8 plans include voicemail and voicemail transcriptions, team chat and Microsoft team integrations. Other features such as live call monitoring, reporting and analytics and CRM integrations are available only with higher-tier plan subscriptions.
8x8 services are structured in the form of 2 unified communication plans and 3 contact center plans. In addition to the monthly subscription fee, businesses will also be billed for calls to international locations outside the list of countries included in the plans.
Since 8x8 plans include unlimited call minutes to a larger number of international locations, this is a factor that must be considered when comparing 8x8 and Dialpad pricing.
Phone.com is a cloud communication solution that helps entrepreneurs, start-ups and growing businesses improve their internal and external communication. It uses VoIP technology for text messaging, fax and voice, video and conference calling. A number of add-on packs are also available to customize subscriptions.
Find out more with our Dialpad vs phone.com comparative analysis.
The phone.com base plan includes 500 call minutes to certain destinations. Upgrading to higher-tier plans gives subscribers access to unlimited call minutes to the USA and Canada. These calls can be handled through mobile/ desktop applications and supported desk phones. All phone.com plans are also inclusive of voicemail, call routing, video meetings and customized greetings. Other features such as live receptionists and shared phone lines are available as add-on packs.
Phone.com has 3 subscription packages priced at $14.99, $21.99 and $31.99 per user per month. Organizations with larger teams can avail of lower subscription rates. These plans can be customized with add-on subscriptions for features such as inbound faxes, live receptionist and so on. In addition to the monthly subscription fee, businesses are also billed for all calls beyond the minutes included in their plans.
Comparing Dialpad and phone.com plans shows the former as the more expensive solution.
Ooma is a business communication platform with a number of features beneficial for organizations with remote teams. It also helps small businesses project a stronger brand image. The Ooma phone solutions include 50+ features that keep teams connected and support collaborations. It's easy to set up and can be put to work straight out of the box.
Check out our comparative analysis of Dialpad and Ooma services.
All Ooma subscription plans are inclusive of unlimited calling to the USA, Mexico, Canada and Puerto Rico. They also include 50+ standard features such as call logs, voicemail, video conferencing, extension dialing and a virtual receptionist to route incoming calls. Limits for certain features such as video conference participants are plan-specific. The higher-tier plans include exclusive features such as hot desking, call queueing and CRM integrations.
Businesses can choose from 3 Ooma subscription plans priced at $19.95, $24.95 and $29.95 per user per month. Larger teams can benefit from marginally lower rates. In addition, businesses must also pay for international call minutes excluded from their chosen plan.
As compared to Dialpad, Ooma monthly subscription plans are more budget-friendly for smaller organizations.
Dialpad is a cloud phone system for businesses, also known as a VoIP telephony system. Founded in 2002, it is an American company based in California. The company employs over 500 people and has customers internationally. Artificial Intelligence powers their platform to improve calling, conferencing, and call center management. It is a cloud platform that has three main products: Dialpad Talk for making calls, Dialpad Contact Center to manage larger call volumes, and Dialpad Sell, which is an automated dialer for outbound calls. Dialpad has voice, messaging, video, and meeting capabilities within the platform. It can also be integrated with other tools including CRMs, collaborative platforms, and helpdesk solutions.
Source : Dialpad pricing on www.dialpad.com on the 15/12/2022
For a simple phone system, Dialpad's pricing is $23 per month per user. If you pay for the entire year up front, you can save $8 for each month. If you want a simple phone system solution, the “standard” package would be the best for you. However, if you want to make and receive calls from a local number or if you want a CRM integration, the “Pro” package would be the best choice, which requires a minimum monthly payment of $35 per user per month. Other call center and sales dialer features are available for an additional cost.
Even though Dialpad provides a wide range of VoIP solutions, they split their solutions into 9 different packages. This is where you need to be careful. Be sure you know exactly what your needs are before committing and pay close attention to the features missing in each package so you don't miss anything you need. If you want a more simple and inclusive offer, it is best to choose an alternative provider.
Dialpad's pricing is quite expensive when billed monthly, and if you plan on growing, it's something you need to be aware of. A 12 month engagement is a lot for small businesses.
Since their package pricing starts off rather high per user and offers a limited amount of features, your bill could rise quite quickly when you need to add members to your team or new features like phone support or a CRM integration. Finding an alternative could save you a lot of money in the long run.
Calling is crucial for your business. You need to make sure you and your team can reach your customers when you need to, and even more importantly, that your customers can reach you when in need. If anything goes wrong with the Dialpad solution, the company does not provide phone support. The only way you can get in contact with Dialpad customer service is through email or chat. Therefore, the support from Dialpad may be less convenient and effective than you hope. As you know, many issues are easier to solve over the phone.
Most small businesses want one company phone number and then want to redirect incoming calls to various team members. However, the way Dialpad is set up makes it so you need to order a Dialpad license for each team member that uses the phone number. Thus, rather than paying for the single company phone number, you have to pay for many licenses. This can end up becoming quite expensive for a growing business.
Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Dialpad, it would be best to look for another provider so you don't waste time in complex implementation.
For the most basic phone system, Dialpad pricing starts at $15 per user per month if paid annually. To add other features like local phone numbers, CRM integration, video conferencing, call center, and sales dialer prices can reach up to $95 per user per month, for a minimum of 3 users.
Dialpad has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Dialpad is generally compared to Quicktalk, Ringover or 8x8 that provide similar features.
Top 5 Dialpad competitors
1: Quicktalk
2: Ringover
3: Nextiva
4: 8x8
5: Vonage
Dialpad is a very complete VoIP solution. However, their offers are quite expensive and are packaged in a complicated way. They have over 9 different offers with varying features and prices depending on how many users you need. If you pick the wrong package, you might miss out on features that you need. That's why it is best to select an alternative that provides an all-in-one solution at a fair price, like Ringover, Dialpad's best rated competitor.
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