8x8 vs Vonage: Which one is the best for your business?

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Learn more about 8x8 and Vonage alternatives

Voice and Video cloud calling solutions by 8x8 and Vonage

When it comes to VoIP service providers, 8x8 is a name to reckon with. This cloud communication service provider lets businesses communicate internally and externally through a single interface. It can be used to make and receive voice and video calls as well as exchange messages. 8x8 also includes features such as voicemail transcriptions, call monitoring, team messaging, etc. in select plans. Businesses can choose between 3 business communication plans and 3 contact center plans. Irrespective of the plan chosen, subscribers can make and receive calls through smartphone and desktop apps or IP desk phones.

8x8 and Vonage are similar communication service providers. As a cloud-based communication platform, Vonage offers a number of business communication solutions. It leverages VoIP technology for communication through voice, video and text channels. Vonage offers 40+ features packaged in three business communication plans, programmable communication APIs and a cloud contact center software. Vonage business communication subscriptions are based on the number of users and can be used for internal as well as external communication.

Budget-friendly starter plans from 8x8 put it ahead of Vonage

Businesses looking for basic communication plans can consider the 8x8 Express plan. Priced at $15 per user per month for up to 5 users, it includes unlimited calling within the USA and Canada, auto attendant, team messaging and a few other features.
Upgrading to the 8x8 X2 plan for $28 per user per month gives subscribers access to all the features of the Express plan as well as additional features such as hot desking, voicemail transcriptions and call queues.
8x8’s most advanced business communication plan, the X4 is priced at $57 per user per month. It includes unlimited calling to numbers in 48 countries as well as advanced features like call monitoring, supervisor analytics and CRM integrations.

Subscription rates for 8x8 plans have a wider range as compared to Vonage.
In addition to all the standard features, the Vonage Mobile plan includes unlimited calling within the USA. This is priced at $19.99 per line per month.
Paying a user license fee of $29.99 per month gives businesses a monthly subscription to the Premium plan. This plan includes all the features of the Mobile plan as well as advanced features like unlimited meetings with up to 100 participants and CRM integration.
An Advanced plan subscription gives businesses access to exclusive features like group calls and on-demand call recording as well as all the Premium plan features. This is priced at $39.99 per line per month.

What is the best business phone system between 8x8 and Vonage?

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Easy accessibility options for 8x8 and Vonage service users

You can log in to your 8x8 account to make and receive calls from the web, a desktop app or IP deskphone.

In the case of both 8x8 and Vonage, smartphone and desktop apps can be used to make and receive calls. The Premium and Advanced plan also includes access through IP desk phones.

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Seamless mobile connectivity with both 8x8 and Vonage

8x8 users can make and receive calls through a free app for Android and iOS devices.

Like 8x8, Vonage subscribers can make and receive calls through smartphone apps.

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Not just cheaper, 8x8 starter plans also include call routing

Express plan subscribers can route incoming calls through an automated receptionist. Upgrading to the X2 and X4 plans gives you the added benefit of multi-level attendant menus. Call flows can be established based on location, customer size and other rules.

8x8 and Vonage both route incoming calls but take a different approach to it.
A virtual receptionist service is included in all Vonage plans. In addition, Premium and Advanced plan subscribers can set up a multi-level auto attendant.

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Both VoIP service providers offer options to customize greetings

8x8 subscribers can greet callers with custom messages. This can be set up by account admins.
Step 1. Select Auto Attendants from the admin console.
Step 2. Click on the edit icon and choose the right day from the call handling menu.
Step 3. Select the appropriate hours for the message.
Step 4. Click Create Audio Files and choose between recording or uploading a new greeting.
Account admins can record or upload customized greetings for incoming calls.

8x8 and Vonage offer similar options for greeting customization.
You can customize greetings for all incoming calls from the admin dashboard.
Step 1: Click on "phone system" and navigate to the relevant feature.
Step 2: Record a new greeting or upload a recorded message.

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Wider range of call management options puts 8x8 ahead of Vonage

8x8 Express plan users cannot monitor live conversations or record calls for later analysis. That said, people with admin access can view status reports on which devices are free/ busy and see when and how your agents are accessing their accounts.
Supervisors of teams using the X2 plan services can monitor agents through status reports to know when they are free, busy and unavailable. They can also read voicemail transcripts to get an idea of call quality and prioritize responses. If the subscribers participate in audio or video conference calls, supervisors can exercise advanced moderator controls to keep the call flowing smoothly.
Upgrading to the X4 plans gives team supervisors access to all the Express and X2 features as well as live call monitoring capabilities. Supervisors can listen to live calls, coach agents through query resolution without the other call participant’s knowledge, join a call and take over the call if required. They also get access to reports on advanced call analytics.

The difference between call monitoring features for 8x8 and Vonage becomes apparent in the advanced plans.
The Vonage dashboard gives subscribers real-time insights into account statuses and call logs. This includes identifying caller ID information and call durations. You can see which extensions are available to take a call, which are busy and which are otherwise unavailable. Supervisors can also use the call conferencing feature to have three-way conversations between themselves, an agent and a customer. In addition, voicemail transcriptions are accessible through email for easy response prioritization.

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Call recording capability limited to upgraded plans for both 8x8 and Vonage

Call recording is available only to X2 and X4 plan subscribers. These recordings can be stored on the 8x8 cloud, a dropbox account or your desktop.

While both 8x8 and Vonage don't include call recording in their starter plans, Vonage does provide add-on packs.
The ability to record calls is included only in the Advanced plan. Subscribers can record up to 15 hours of conversation. Mobile and Premium plan subscribers can get an add-on call recording pack if required.

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Requirement for add on international calling packs puts Vonage at a disadvantage

Calls to certain countries are included in 8x8 plans. Calls to other countries are billed on a per minute rate. For example, calls to India are billed at a $0.06 per minute rate while calls to Sudan are billed at a $0.25 per minute rate.

Like 8x8, Vonage includes unlimited calls to the USA and Canada in its plans. To make international calls, Vonage subscribers require an international calling add-on pack. These are grouped by location and include 1000 to 100000 call minutes.

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Easy registration options from 8x8 and Vonage

Subscribers can use their email address to create 8x8 accounts on the website. Once an account has been created, user roles and other customizations can be defined. You can also do this through the 8x8 application for desktops and smartphones. These applications are free to download. If you prefer using a deskphone, you can see the supported devices on the 8x8 website.

Businesses can create an account with Vonage online as they do with 8x8. Vonage accounts can be activated at the time of creating the account or at any time within 45 days of account creation. People with admin access can define user roles, extensions, etc. from the Vonage dashboard. Once the account is activated, services can be accessed by smartphone or desktop apps. Premium and Advanced plan subscribers also have the option of accessing services through IP desk phones. If you do not have a deskphone, the same can be purchased online from the Vonage website.