Brace yourself for a showdown: Google Voice vs. Phone.com. Discover the ideal communication contender for your business. Let the battle unfold!
Introducing Google Voice: Tailored VoIP for all sizes. Connect with ease via web, smartphone, or desk phones. Seamlessly integrate with Google apps. Voice, video, and more, plus text, voicemail transcriptions. Explore their three subscription plans.
Now, let's acknowledge the presence of our next fighter on the other side, Phone.com: Your go-to business communication solution. Calls, video, conferences, messages, and faxes simplified and affordable, designed for small businesses. Manage calls, enhance productivity with three monthly plans.
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Google Voice service are available through a web application or through supported desk phones
Google Voice and Phone.com offer multiple interfaces for subscribers to use theri services. Phone.com subscribers have 2 options to make and receive calls – a desktop app or a supported deskphone.
Calls can be made and received with Google Voice through mobile apps for Android and iOS devices.
GoogleVoice and Phone.com offer similar options for mobile connectivity.
Irrespective of where you are, you can make and receive calls through a smartphone app.
The Google Voice Starter plan does not include IVR or auto attendant facilities.
The Google Voice Standard and Premier plans include multi-level auto attendant facilities to route incoming calls to different ring groups and agents.
Phone.com's inclusion of call routing in all plans gives it an advantage over GoogleVoice.
Incoming calls can be directed to agents based on caller responses to an IVR menu.
Google Voice greetings can be created in the app or supported web browser.
1. Navigate to voicemail greetings from the settings menu.
2. Click record to record a new greeting and click stop when you are done.
Like GoogleVoice, Phone.com follows a simple process for call greeting customization.
Call greetings can be set by using the text to speech option or uploading a recorded message.
Step 1: Open the Settings Menu and click on Voicemail.
Step 2: Type your message and use the text to speech option or upload a recorded message.
With Google Voice Starter plan, you can read transcriptions of all voicemail messages and choose to follow up with them with a call or message. Live calls can be transferred from one user to another if required. You can also access reports on usage and call activity.
The Standard plan includes all the features of the Starter plan as well as eDiscovery for calls, text messages and voicemail records to make it easier to find details for specific conversations. You can also choose to record certain calls for later analysis.
With a Google Voice Premier account, all calls are automatically recorded. You also get access to advanced reporting in addition to the features available in the Starter and Standard plans.
GoogleVoice and Phone.com take similar approaches to call monitoring.
Agents using the Basic plan can transfer or forward calls to other agents or supervisors. They can also add supervisors to ongoing calls and convert regular calls to conference calls. When calls are sent to voicemail, email notifications make them easier to access. Supervisors can also access call log reports and exercise moderator controls for all calls.
A Plus plan subscription gives agents access to transcribed voicemail messages in their email inboxes. This makes messages easier to access and helps agents prioritize follow-ups.
As the most advanced plan, the Pro plan includes a number of features not included in the Basic or Plus plans such as detailed call analytics on all new and returning calls. This helps identify top performers and the busiest operational hours as well as route incoming calls. Calls can also be recorded for later analysis.
Call recording is not available with the Google Voice starter plan.
Google voice Standard plan users can activate call recording on an ad-hoc basis.
Automated call recording is available to Google Voice Premier plan users.
Though call recording is excluded from both GoogleVoice and Phone.com starter packs, the availability of add-on packs by the latter puts it ahead.
Basic and Plus plan subscribers have the option to add call recording to their plan by paying an additional $8 each month. Pro plan subscribers do not have to pay anything extra for this feature.
Google Voice offers free calling between Google Voice numbers and numbers in the USA and Canada. Calls to other numbers are charged at a per minute rate based on the destination. For example, calls to India are charged at $0.02 per minute while calls to Cook Islands are charged at $0.8 per minute.
Google Voice and Phone.com have similarities in terms of the limited free calling included in plans and international call billing rates.
Basic plan subscribers can make calls to numbers in the USA and parts of Canada for up to 500 minutes without any additional cost. Once this limit is crossed, calls to these locations are billed at a $0.039 per minute rate. The Plus and Pro plans include unlimited calls to the USA and Canada. Calls to international locations are billed at per minute rates dependent on the country.
You can set up a Google Voice account with your Google account from the web browser/app. The services can be accessed through mobile and browser extensions. Standard and Premier plan users can also use desk phones with Obi Edition firmware to make and receive calls.
As with GoogleVoice, businesses wanting to subscribe to Phone.com services can set up their accounts from the desktop app or web browser. Once administrators have defined user roles, users can make and receive calls through the smartphone and desktop apps, web browser extension or supported VoIP desk phones. If required, a range of pre-provisioned, ready-to-use VoIP phones are available through Phone.com.
